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Customer Happiness Exec

signup.mobi
Job LocationLondon
EducationNot Mentioned
Salary£20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

signup.mobi is a fast-growth company that owns & creates eCommerce lifestyle brands. Were looking for a Customer Happiness Executive to join our team and help us establish a world class customer experience across our brands.We operate 3 brands, Gadget Discovery Club, the #1 tech subscription box in the UK, US & CA. RISE Traveler, a travel tech lifestyle brand that helps customers "enjoy the journey" and smoovii, a portable blender brand that empowers busy people to live healthier.What You Will Do

  • Build relationships & increase customer satisfaction via email, live chat and social media channels including Facebook and Instagram
  • Assist with refunds, exchanges or cancellations and ensure all customers who return their items receive replacements or refund
  • Sell our products and services to potential new customers via live chat
  • Help to improve processes & systems to provide a better service to our community & members
  • Help give our community a bigger, global voice through inspiring user-generated content, delivered through our reviews & social media channels
  • Liaise with our fulfilment team to ensure orders are dispatched efficiently & customers are receiving their items on time
    • The Ideal Candidate
  • Minimum 2.1 degree
  • A great listener with a helpful attitude to deliver a positive experience for customers
  • Outstanding written English and oral communication skills
  • Resourceful, organized and able to manage time effectively
  • Action oriented, with the ability to stay calm under pressure and maintain excellent attention to detail
  • Pro-active and self-motivated
  • Tech savvy
  • Ability to work independently as well as a team player
    • The Package
  • Full-time position & entry level role in top 100 startups.co.uk business
  • Salary £20,000 + OTE
  • Opportunity for career progression, plus free books & a training budget
  • Generous employee discounts on tech & travel products
  • Free smoothies, food & drink for breakfast & snacks during the day (when we’re back in the office)
  • Friendly office culture and pleasant working environment
    • If you’re interested in joining a dynamic & fast growing company, then send your application today with a 1 paragraph cover letter explaining why you would be a great fit for this role. We look forward to speaking with you!COVID-19 Update: We are all currently working from home as per the government guidelines and will be until it is safe to have everyone back in the office. Interviews will be online. Required skills
  • Communication Skills
  • Customer Satisfaction
  • Customer Service
  • Empathy
  • Social Media

    • Keyskills :
    Communication Skills Customer Satisfaction Customer Service Empathy Social Media

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