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Customer Experience Specialist

Job LocationLondon
EducationNot Mentioned
Salary£550.00 - £650.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Customer Experience Specialist required for a 6 month contact for a large Global Corporation. The role would be working with the various internal divisions across the business to make actionable recommendations across the entire IT Function.The role will work very closely with the Operations team as they look to continuously improve the performance of the businesses IT.Requirements:

  • Analysis skills to review and understand the situation of the IT function across the business in it’s current state
  • Benchmarking skills to see what good looks like within other companies
  • Stakeholder and communication skills
  • Knowledge of Lean methodologies
  • Continuous Improvement capabilities
  • Transformation experience with ability to get buy in from colleagues
  • Strong reporting ability and presenting skills to provide recommendations for change
  • Person:
  • Immediate availability would be ideal due to the quick start requirement of the company
  • Experience in similar Customer Experience role
  • Prior history of working with Lean
  • Knowledge of IT and the benefits a good IT function provides to a company
  • Experience in large companies
  • Involvement with transformation projects
  • Required skills
  • Change Management
  • Transformation
  • Keyskills :
    Change Management Transfmation

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