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Customer Contact Centre Manager

General Pharmaceutical Council
Job LocationLondon
EducationNot Mentioned
Salary£30,237 - £35,100 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We are looking for an enthusiastic and customer-focused professional to manage the daily running of our small Customer Contact Centre, making sure we deliver on published objectives and key performance indicators.Salary: £30,237 - £35,100 per annum plus benefits, depending on skills and experienceHours: 35 hours per week, from 9 am to 5 pm, Monday to FridayLocation: Canary Wharf, LondonThe roleThe successful candidate will be managing a small team of around eight members and must demonstrate drive and energy, in order to help improve customer service whilst getting involved in any necessary "hands-on" activity.The successful applicant will:

  • Have experience of working successfully in a front-line customer services environment, with a high level of interpersonal, telephone and written skills.
  • Be able to work with competing priorities and operational pressures whilst remaining calm under pressure.
  • Possess a strong focus on delivering desired outcomes and solutions to problems.
  • Be able to work collaboratively as part of a team and with external stakeholders.
  • Possess people management skills and manage the recruitment and development of staff, identifying team needs and planning appropriate training and coaching sessions.
  • Have an unwavering commitment to equality, diversity and inclusion.
    • In return for their commitment and enthusiasm, applicants can expect a rewarding and challenging work environment, exposure to a wide range of work areas and potential for gaining experience, a good work-life balance plus an excellent benefits package that includes 30 days holiday (plus Bank Holidays).About the GPhCWe are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.To understand how we collect, use and share your personal data during our recruitment process, please visit our privacy policy page on our GPhC website: pharmacyregulation.orgApplying for this roleIf you feel you have the required experience and skills and would like to join us, please submit your CV and covering letter explaining your suitability for the role by using the submission link below.Please note that applications without a covering letter will not be considered.Please consult the job description document which is available via our working for us page on our GPhC website: pharmacyregulation.orgDue to the high volume of applications we receive for some of our vacancies, we may close adverts once we have received a sufficient number of submissions and before the advertised date. Early application is advised.We value the diversity of our workforce and welcome applications from all sections of the community.Closing date: 20 August 2020 (12pm)Interview dates: TBC Required skills
  • Customer Service
  • Interpersonal Skills
  • Team Management
  • Collaborative Style
  • Prioritize Workload

    • Keyskills :
    Customer Service Interpersonal Skills Team Management Collabative Style Priitize Wkload

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