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Customer Care Agent

Pertemps London
Job LocationLondon
EducationNot Mentioned
Salary23,000 - 23,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Care Agent(German Speaking)£23,500Immediate opportunity for a German Speaking Customer Service Advisor to join this leading global Fashion Retail chain situated in West London.RESPONSIBILITIES

  • Provide first line response and be the point of contact for all customer queries
  • Own and drive external customers Respond to all inbound contacts adhering to set targets (daily, weekly, and monthly)
  • Analyse contact drivers to fully understand our customer needs
  • Achieve top quality Customer Satisfaction/Quality scores
  • Update all system notes at the end of the customer interaction ensuring they meet the departments required standards
  • Adhere to the Complaints management process, and adopt a proactive approach to problem solving to prevent escalations
  • Review continuously FAQs and update when necessary
  • Provide translations and update standard responses
  • Demonstrate role model behaviours by engaging and supporting your colleagues to create a respectful and positive working environment
  • Adopt a professional manner in all interactions with internal and external customers
  • Ensure compliance with all applicable regulations. This will include but is not limited to all GDPR guidelines
  • Assist line manager with additional requested tasks
SKILLS AND ABILITIESComputer literate in all Microsoft packagesOrganised, with high sense of priorityGood levels of numeracy, accuracy, and attention to detailStrong work ethic, can work independently and as part of a teamPassionate for the companys brand and customer serviceExcellent interpersonal skills and the ability to build and maintain strong relationshipsBENEFITSPermanent contractCompetitive compensation package including performance bonus and pension schemePaid annual leavePaid time-off to volunteer for a good cause30% employee discount

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