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Credit Controller

EllisKnight International Recruitment
Job LocationLondon
EducationNot Mentioned
Salary£27,000 - £33,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

An opportunity has become available for aCredit Controllerto provide effective credit control, managing the efficient and timely collection of occupier charges for allocated clients in an efficient and professional manner.Skills, Knowledge and ValuesSkills (People & Technical)

  • Responsible for the rent & service charge collection of 700 occupiers within our Property Mangement System (Tramps) or client systems (Yardi / MRI)
  • Collection of outstanding sums due from occupiers, achieve 95% rental income targets to be collected within 7 days of the due date specified within the lease
  • Strict review of arrears, work with the Team Leader & Surveyors to enforce CRAR / litigation action for any occupier delinquency
  • Strict monitoring of all occupier payment plans to ensure occupiers are committing to the terms & condition of the payment plan
  • Ensure that team process & controls are strictly followed and full compliance
  • External focus – Build strong occupier relations, resolve occupier queries promptly and accurately record all correspondence within the relevant Property Management Systems (PMS)
  • Liaising with Property Surveyors, Client Accountants and Property Managers as appropriate
  • Monitoring statutory and internal compliance, including meeting COMPANY policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements
Values & Behaviour
  • Exhibition of COMPANY Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
  • Self Management including showing initiative, being proactive and meeting deadlines
  • Embracing Change including Technology
  • Engaging with the Big Picture
  • Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
  • Achieving Results and Prioritise Work including attention to delivery to all stakeholders
  • Innovative Solutions and Problem Solving
  • Developing Self and Others and willing to Learn
  • Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
  • Strong written and verbal communications including report writing

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