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Credit Control Manager

Portfolio Credit Control
Job LocationLondon
EducationNot Mentioned
Salary£40,000 - £45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Portfolio Credit Control are sourcing for a highly reputable client of ours who we have been working with for a number of year placing Senior members of the Management team. This is an excellent opportunity for an individual with strong managerial experiencelooking to drive a motivate a large team to smash targets and continue to perform to a high standard. You will be joining a business that values their employees which is shown by the progression within the team.Overall Role Duties:

  • Maximise debt recovery and collection in accordance with contractual terms whilst providing a high level of customer service to both internal and external clients.
  • Drive aged debt reduction to achieve monthly and quarterly targets.
  • Ensure that both daily and weekly targets for cash collection and debtor days are being met by the team.
  • Day to day management and allocation of workload to collections team.
  • Manage all escalated, complex or problematic queries and complaints, identifying the root cause.
  • Identify solutions and deliver or supporting other areas to deliver the improvements.
  • Maintain strong financial controls in the processing of all transactions.
  • Complete any other duties reasonable defined by management.
  • To improve people effectiveness and fulfilment through regular coaching and mentoring.
  • To recognise and reward high performing members of the team.
  • To drive performance in team through delegation towards Team Leaders with regular feedback, performance management reviews, regular team meetings and 1-2-1s.
  • To identify training needs and facilitate development through training and effective delegation.
Skills & Experience:
  • Ideally over 2+ years managerial experience within a Credit Control or Collections department
  • Experience in supervising Junior members of staff within a Collections Team
  • Previous experience of working towards tight deadlines and target set by senior management
  • Exposure to conversations with customers around collecting debt
  • Ability to listen to customers and negotiate solutions
  • Confident in proposing changes and improvements to existing procedures
  • A high degree of numeracy and literacy
  • Intermediate knowledge of Microsoft Excel (including VLOOKUPs)
If you feel you have the relevant experience, please apply with an updated Cv and I would be happy to share more details.P78787CV1RINDCC

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