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Council Tax Officer (Revenues and Benefits)

Positive Employment
Job LocationLondon
EducationNot Mentioned
Salary£17.70 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Positive Employment is currently recruiting for a Council Tax Officer to work for our client based in Royal Borough of Kensington & Chelsea.The successful post holder will work as a member of a team, dealing with all aspects of the collection and recovery of Council Tax, from billing to committal, for a designated part of the Royal Borough.Main Responsibilities but not limited to:

  • To deal with routine correspondence, ensuring that it is handled correctly and expeditiously in conformance with the documented procedures and work instructions
  • To update the Council Tax database, in accordance with information received, ensuring that all input conforms to the documented quality targets.
  • To update the DIP database, in accordance with information received, ensuring that all input conforms to the Quality System in place.
  • To action system reports within prescribed time frames
  • To assist in the selection and preparation of cases to be brought before the Magistrates’ Court, and to assist at Court Hearings
  • To despatch and action post-summons documentation within prescribed time frames
  • To deal with customer enquiries by telephone or in person
  • To action refund applications
  • To assist in audits and projects relating to quality initiatives
    • Requirements:
  • Previous contact centre experience required
  • Must have extensive experience with IBS Civica
  • Must have extensive experience in Council Tax processes and legislation
  • Basic keyboard skills (data entry).
  • Experience in accessing and extracting information from database systems.
  • Experience in working in a Revenues or Benefits environment (or equivalent) and knowledge of Council Tax legislation and procedures.
  • Experience of front-line customer contact (by phone and in person).
  • Proficient in Microsoft Packages
    • Working hours: 08.30 -17.30 pmThis is a Temporary role but could possibly become permanentPlease note only candidates eligible to work in the UK will be considered Required skills
  • Benefits
  • Contact Centre
  • Customer Contact
  • Database Systems
  • Keyboard Skills

    • Keyskills :
    Benefits Contact Centre Customer Contact Database Systems Keyboard Skills

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