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Correspondence Customer Service Advisor

Appcastenterprise
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Company DescriptionSalary:£21,000 to £23,000 pa depending on industry experience within energy and/or telco, plus an additional £500 on passing probationHours:40 hours across 5 days per week (Were open 8am to 8pm Monday to Friday & 8:45am to 4:30pm Saturdays; inclusive of Bank Holidays)Location:Working from home (UK only)Start Date:30th January 2023Required:Smartphone with a minimum: Androidphones9 and later versionsApplephones. Requires iOS 14.0 or later.Hello, were UWWere a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.How Its simple, we take the headache out of essential home services by providing them all in one placeenergy, broadband, mobile, and even insurance. Thats one provider, one account, one bill, and lots of savings.Were a truly unique FTSE 250 company with a business model that has real social impact at the heart of it. Being a part of the UW community youll join a working environment like no other - one where everyone matters - be it our customers, our partnersor you, our people.About the roleYoull handle our Energy customers across different platforms, including Emails, Letters and Telephony (inbound and outbound).What youll do

  • Answer customer queries with the aim of a first time resolution
  • Respond to queries within our agreed response time
  • Provide the best Customer Care experience to all customers
  • Achieve KPIs such as productivity per hour, complaints FCR%, Call email/quality,
  • observing compliance and ensuring customer satisfaction
  • Liaise with other departments to resolve queries effectively
  • Youll need to be eligible to live and work in the UK
About youIf you thrive in a fast paced environment, are customer focused, self motivated - this could be the right opportunity for you. We are looking for contact centre representatives to join our Blended Team.
  • Excellent customer service skills including questioning, listening and establishing rapport
  • Excellent communication skills; both written and verbal
  • Genuine passion for resolving customer problems
  • Strong team working ability
  • Flexibility and the ability to adapt quickly to changing priorities between calls and emails
  • Ambitious and willing to accept new challenges
  • Good absence and punctuality record
  • It would be preferred if you are trained in all Energy skills however, the minimum requirement is Energy Residential skill
Whats it in for youJoin a high growth FTSE 250 business and help us deliver our growth ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.
  • Huge opportunities for exposure & development as we scale up.
  • Competitive salary including share options
  • 33 days holiday includingBank Holidays
  • Life Insurance up to 4 x your salary
  • Discounted healthcare & medical cash plans
  • A free virtual GP service
  • Private pension scheme
  • Share options and Save As You Earn Scheme
  • A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, virtual fitness classes and wellness tools
  • Discounted UW services (30% mobile & broadband, 10% energy & insurance)
  • A UW cashback card - earning you cashback on all your spending!
Recruitment ProcessThe process will last 1-2 weeksStage 1: CV will be reviewed by recruiterStage 2: Testing eventFinal stage: Virtual Hiring eventApply here !If you think this is the role for you and want to be part of UWs extraordinary growth, apply now.Job DescriptionQualificationsAdditional InformationWe provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion orbelief, or sexual orientation.Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are requiredto identify as part of the background checks, could lead to withdrawal of an offer of employment.

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