Coordinator, Member Networks

Job Description

The Member Services Coordinator provides support and depth to the World Energy Councils Networks & Communities team. In this role the Coordinator Member Networks initiates and strengthens dialogue with external and internal stakeholders, ensuring we delivera high quality of service for members, as well as strong engagement from our member committees and future energy leaders in our core community programme.S/he coordinates and carries out a wide variety of administrative tasks, research, stakeholder managementand engagement as well as support activities in a dynamic Secretariat.Objective of the role: Acts as a knowledgeable first line of contact and support for our member committees and Future Energy Leaders (FEL-100 and NFEL), ensuring they have a positive experienceinteracting with the Councils Secretariat and supports information sharing on membership and FELs through the Council. Plans, coordinates, and implements quality member related research, roundtables, meetings, surveys, and consultative exercises. Plans, coordinates,and implements the Councils FEL-100 development and participation programme, FEL-100 board activities, meetings and KPI delivery. Supports process development, improvement and innovation of the Councils membership function and member and FEL-100 contributionsto the Councils community programme Works closely with colleagues to ensure members and stakeholders are engaged by preparing appropriate communications such as the drafting and publication of timely and relevant website content and member communications,allowing coherent messaging and flagging opportunities and risks on a regular basis. Proactively identifies and develops stakeholder relationships, confidently representing the Council to stakeholders from a variety of backgrounds to guarantee that their voiceis heard. Takes ownership of CRM related member processes and acts as knowledgeable first line of contact for the wider Council team in using the CRM. S/he supports the team in updating contact data, associated marketing lists and keeps information about membersand FELs, as well as direct mailing recipients up to date.Deliverables: Provides organised support in the development, strengthening, engagement and management of member committees and Future Energy Leaders. Quality and timely documentation in support of objectivesincluding research and analyses, meeting agendas, presentations, meeting summaries and briefings for internal and external audiences, including senior colleagues and key stakeholders. Tracking, monitoring activities, producing reports, and ensuring the website,CRM and other tracking tools are up to date. Contribute to planning, development, and implementation of sessions and events. Provide liaison and support to the broader membership team, especially Regional Managers, and briefings to the Councils senior management.RequiredSkills: A pro-active member of the Member Services team; a confident and sound communicator with first-rate written and verbal English communication skills, committed to delivering excellent customer service and demonstrable ability to initiate and supportrelationships with internal and external stakeholders, to act as diplomatic and credible representative to stakeholders from a variety of backgrounds. Hardworking and motivated, a great ambassador with a positive "can do" attitude. Takes an active role inpersonal development and frequently reviews individual objectives and attends training sessions as required. Strong problem-solving, organisational, analytical, and drafting skills. Shows good attention to detail and ability to plan and prioritise conflictingtasks within a team environment, with awareness of risks. Is a self-starter, flexible and adaptable in approach, ready to go the extra mile and able to work autonomously.Candidate Background: A relevant university degree is required. Experience in stakeholderengagement, membership, non-profit and/or international organisations. Genuine interest in energy-related issues. Excellent written and verbal communication skills and fluency in English. Fluency in French and/or Spanish desired. High IT literacy - in particularOffice 365 and CRM.Whats on offer: Contributory pension + dental and medical healthcare plan Bonus 28 days annual leave, Flexible - this role will be a mixture of from office and home Role extendable - a permanent contract offered to the right candidate Beingpart of a team that is passionately linked to our mission and public benefitHow to apply:Apply in confidence, stating the role applied for, to include an up-to-date CV and a cover letter summarising why you are interested in joining the World Energy Council.Candidates should also confirm their right to work in the UK and the basis. Closing date: 27th August 2021 Please send applications to: careers@worldenergy.orgInterviews will commence when a strong candidate is identified - early applications are welcome.EqualOpportunitiesThe World Energy Council is an equal opportunities employer and welcomes applications from candidates irrespective of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion orage. No applicant will be disadvantaged by conditions which cannot be shown to be justified and selection will be based on merit.