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Contract- Member Support Specialist -6 Months- Fintech

Job LocationLondon
EducationNot Mentioned
Salary140.00 - 170.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Member Support Specialist Inside IR35. Based in Holborn Team - 3 peopleLength: 6 months Interview process - 2 stagesInternational vertical working with Canadian consumers but sitting out of the UK office. Looking for someone that can get to the office 2 to 3 days a week but can be flexible for the right person but it has to be hybrid. Team normally goes in 2 - 3 days minimum. Monday, Tuesday & Weds. Must be: Bi-lingual (French & English - written & verbal) Soft skills:

  • Empathetic - providing responses and resolutions in timely manor
  • Investigating queries - gathering data from different teams and being proactive.
Tech skills:
  • Salesforce
  • Jira
  • Fintech / tech or customer service
  • Complaint experience
  • Customer support experience

Keyskills :
Member Support Specialist

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