Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Contact Tracer

Capita
Job LocationLondon
EducationNot Mentioned
Salary£17.00 - £18.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, part-time

Job Description

Role: Contact TracerOffice based: Bristol Ave, London NW9 4EWNature of Employment: Temporary / Fixed Term contract to August 2021Hours of Work: 5 shifts per week, 4 hours per shift. Monday-Sunday 0800-2000. (part time 20-30hrs/week) Varied shift pattern by arrangement.Hourly Rate: £17-18 ph.Start Date: 3rd December 2020Were supporting our clients as they adapt to a new world in the wake of COVID-19. Were now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.What youll be doing:

  • Undertake telephone interviews with local people who have tested positive for Covid19 via structured questions to ascertain subject contact information.
  • Manage a caseload effectively and prioritise key tasks to meet tight deadlines.
  • Escalate and refer any challenging or complex cases, incidents, outbreaks and queries or complaints to the Supervisor
  • Contribute to the maintenance of effective systems for surveillance of Covid19 by ensuring that data and information is entered accurately into the system.
  • Contribute to the production of accurate reports as required.
  • Participate in all training necessary to fully carry out the duties of the role, including mandatory updates and refresher training.
    • What were looking for:
  • Strong knowledge of the principles of health protection and contact tracing
  • Able to engage with residents using different means including telephone (both inbound and outbound), web, email, SMS and written correspondence.
  • Excellent communication skills, including negotiation where individuals are reluctant to share the required information or where there may be safeguarding issues.
  • Awareness of and commitment to confidentiality and information governance principles and willingness to follow IG policies and procedures rigorously.
  • Emotional resilience - ability to elicit information vital to public health in what are distressing circumstances for the individual concerned.
  • Able to understand and work from standard operating procedures and scripts
    • About usLondon Borough of Barnet is establishing a team to conduct local contact tracing of local people who have tested positive for Covid 19. Contract Tracers sit at the heart of this team, making calls to local people to offer support and help control the pandemic by determining information about contacts from affected individuals. Contact Tracers are supplied with the training and technology to perform this vital task. They work in a team with support and supervision to ensure we deliver the best possible outcomes for all residents of the borough.Whats in it for you
  • A competitive basic salary
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
    • Youll get the chance to follow your chosen career path anywhere in Capita. Youll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and well provide the support you need to do just that. Our purpose is to create a better outcome for you.What we hope youll do next:Choose Apply now to fill out our short application, so that we can find out more about you.Were an equal opportunity employer, which means well consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and were committed to creating an inclusive environment for all employees.All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capitas offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and were doing everything we can to keep our colleagues and customers safe during this time. Required skills
  • customer service
  • contact centre
  • health care
  • public health
  • Track and trace

    • Keyskills :
    customer service contact centre health care public health Track and trace

    APPLY NOW

    Contact Tracer Related Jobs

    © 2019 Naukrijobs All Rights Reserved