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Contact Centre Manager

Job LocationLondon
EducationNot Mentioned
Salary£40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Location: Aldgate (50% homebased)Salary: £40,000 + excellent benefitsDays/Hours: Mon-Fri, 9am - 5:30pmAre you an experienced leader with a passion for driving success in a dynamic team environment Do you have contact centre or customer care experienceWe have an exciting opportunity combining leadership, operational management and an incredible sense of job satisfaction.Overview:Working for a global training organisation, you will lead a team of call based sutdent advisors who provide regular support to adult learners working towards professional workplace qualifications.A typical week:

  • Team management & development
  • Meet internal & external targets
  • Ensure compliance & quality is embedded
  • Lead with internal & external stakeholders
Youll need the following for this role:
  • Experience managing large teams
  • Experience of contact centre or related industry
  • Confident leadership & communication skills
  • Education or Accountancy experience (advantageous)
Benefits: 25 days holiday + bank holidays, 50% WFH, Private Medical and Dental Insurance, Health Cash Plan, Life Assurance, Income Protection and the opportunity to continue your studies at no cost, 50% discount for family as well.NOT FOR YOU - Refer & receive £200 when we place!By applying, you consent to Newtons using your personal details to contact you.

Keyskills :
Accountancy Contact Centre Customer Service Further Education Higher Education Leadership Management Team Leader Team Management

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