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Contact Centre & Facilities Help Desk Operator Band 3

NHS Business Services Authority
Job LocationLondon
EducationNot Mentioned
Salary£24,210 - £25,615 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

About the team:The Support Centre is a newly combined team consisting of the three main support services within the Trust:

  • The Contact Centre
  • Facilities Help Desk
  • IT Service Desk
    • The Support Centre’s main focus is to triage calls from services users, professionals and staff across the 5 boroughs of the Trust including Clinical Teams, Wards, Corporate Services, Facilities and IT.About the role:The Contact Centre & Facilities Help Desk Operator will be required to play a pivotal role in:
  • Triaging all patient calls coming in to the Trust
  • Rescheduling service user appointments at the request of the service user or on behalf of the Trust
  • Acting as a point of entry for GP queries.
  • Supporting staff with low level IT enquiries
  • Supporting staff in logging requests for Facilities on the MICAD portal
    • The successful applicant will need to process good interpersonal and customer service skills and be able to, at times, deal with challenging conversations.About the location:Our Trust headquarters is located within the impressive grounds of Springfield University Hospital in Tooting and we also operate in nearly 100 other locations throughout the UK. This is easily accessible via the Northern Line (Tooting Bec Station) and via private transport. The Trust provides subsidised parking fares for all our substantive staff. Our main site is located immediately next to Tooting High Street where staff can easily access a range of shops, cafés, restaurants etc.Benefits:We offer a number of excellent staff benefits and understand the importance of a healthy work life balance. Some of our benefits are highlighted here:
  • Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
  • Work life balance, we support a range of flexible options, such as: part-time working, job sharing, term-time working, compressed hours and working from home.
  • Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
  • Subsidised car parking - You can park at any of our sites at a reduced rate of £20/month.
  • NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
    • Other benefits include:
  • Eye examinations
  • Looking after your health
  • Cycle to work scheme
  • Car lease scheme
  • Season ticket loan
  • Staff restaurants
  • Free gym membership
    • We look forward to receiving your application.For further details / informal visits contact:NameSahir MehmoodJob titleSupport Centre & Facilities Help Desk Team LeadEmail addresssahir.mehmood@swlstg.nhs.uk

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