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Conference Suite Receptionist

Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job PurposeWe are recruiting for a personable, confident and professional individual to fill the role of receptionist within a busy and vibrant corporate environment. As the first point of contact for all visitors and staff you must be able to demonstrate an exceptional level of customer service and awareness, a passion for providing a welcoming, courteous and polite Reception.Responsibilities

  • Responsible for ensuring all visitors sign in and out and are issued with the correct badges and passes for the duration of their visit
  • Maintain a log of all visitors for the benefit of security and evacuation procedures
  • Bringing to the attention of all visitors the standard instructions regarding Fire procedures
  • Become familiar with building procedures such as parking, deliveries and security procedures
  • Being vigilant for any suspicious activities in or around the reception area and notifying the appropriate Interserve or client staff during normal working hours of any such movements or intruders
  • To carry out client Fire procedures in the event of an evacuation and liaise with the Fire Brigade
  • Informing visitors or staff about building facilities
  • Handle incoming calls and emails in line with contract SLAs
  • Become familiar with the building and surrounding area to provide directions and other relevant information to building visitors
  • Operating a switchboard in a warm, confident and happy manner
  • Reservation of meeting rooms on a computerised meeting room booking system
  • Meeting and greeting clients in reception. Ensuring clients receive VIP treatment
  • Setting up, turning around and cleaning of the meeting rooms as necessary as per booking arrangements
  • Assisting the catering team with the serving of refreshments within the meeting rooms
  • Assisting meeting attendees with enquiries
  • Liaising with the hospitality floor and catering team to ensure seamless delivery of meeting requirements
  • Administration ad hoc duties
  • Person, Knowledge Skills & Experience
  • Confident management of situations which may be complex and involve conflict or dispute
  • High standards of customer service in a quality environment
  • Efficient and courteous manner
  • Ability to handle difficult customers
  • Likely to have 1 years previous experience of providing reception services in a highly serviced building environment
  • Previous experience of working in a diverse service delivery team
  • Ability to handle and manage queries and messages from visitors, in a timely, efficient, friendly and helpful manner
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