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Concierge / Receptionist - W8 - Permanent

Abbatt Property Recruitment
Job LocationLondon
EducationNot Mentioned
Salary25,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Concierge / Receptionist - W8Hours: Rota which reflects 2 days on, 2 days off and 3 days on and the next week 2 days off, 2 days on and 3 days off thereby working 42 hours a week over the two weeks period.Location: London W8Salary: £25,500 per annumThis position is primarily customer focused, meeting and greeting all visitors in reception with a helpful and welcoming attitude. We would like someone who is personable and has a friendly demeanour. This is an illustrious development in an area that requiresthe highest service.A background in working at prestigious, mixed use residential developments or a 5-star hotel would be preferable.Key Responsibilities:

  • To be present at the concierge/reception desk to assist residents, visitors and colleagues as and when requested
  • To ensure all residents and visitors receive a warm and sincere welcome including assistance with luggage and shopping where required
  • To ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times
  • To check and screen all visitors and any contractor staff, ensuring that they have permission to be present in the building
  • To carefully control the issuing of keys to apartments
  • To maintain the security of the building at all times, e.g. carry out regular patrols of the entire building, monitoring of CCTV, dealing with any disturbances and reporting any faults and/or security breaches found to the Building Manager
  • To monitor the telephone and concierge email account
  • To ensure that valet parking services are provided to guests and to control parking on the forecourt and ensure the driveway is kept clear for traffic movement at all times
  • To ensure the tidiness of the forecourt, driveway, gardens and building perimeter and assist with the cleanliness of public areas outside the cleaners hours of work and to provide a rubbish collection service outside the cleaners hours of work
  • To carry out minor maintenance duties where necessary and in particular, out of normal maintenance working hours, e.g. dealing with faults, leaks and changing of light bulbs.
  • To be fully conversant with the fire alarm systems and evacuation procedures.
  • To comply with all relevant internal rules, policies and procedures including those relating to Health & Safety, data protection and those contained within the issued Employee Handbook
  • To be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.
*Due to the large number of applications received we are unable to respond to every applicant. We apologise in advance*

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