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Job Location | London |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
We are currently recruiting for a Complaints Adviser to join our Compliance department on a 12 month fixed term contract basis.The complaints area is responsible for ensuring that identified complaints are investigated and concluded efficiently. At Transact we always aim to provide the highest level of customer service so our complaints team perform a vital role of not only usingfeedback to put things right but to improve the service we provide in the future.About UsTransact is the leading independent investment wrap platform in the UK. Established in 2000, we have over £53.5 billion of funds under direction (asMarch 2022) on behalf of over 6,600 advisers and 218,000 investor clients. Our service includes an onlineplatform, owned and built by us, and dedicated regional adviser support to help bring clients assets and investments together in a smarter, more tax efficient way. We offer access to a wide range of tax wrappers (including ISAs, pensions and life insuranceinvestment bonds) and funds which advisers use to build client investment portfolios. Portfolio valuations, purchases and sales are all supported via Transact Online which is available 24/7. Transacts parent company, IntegraFin Holdings plc, is listed onthe London Stock Exchange and is a constituent of the FTSE 250 index.The RoleAs a complaints adviser you will not only handle complaints and their investigation but also support the team in compiling accurate and informative management information as well as preparing and submitting complaints reports to the FCA. Liaising both internallyand externally with stakeholders for training and consultation purposes is another important aspect of the role.Role responsibilities include: