Community Engagement Officer

Job Description

Job IntroductionReporting to the Community Engagement Manager, the Community Engagement Officer (C.E.O.) supports the projects communications strategy and assists in developing plans for engaging with all stakeholders, the local community and the public, acting as a pointof contact and the professional face of the project within a defined geographic area. The C.E.O. proactively protects the clients, the companys and the projects reputation within the community, embedded within the delivery team and working within thecommunity to ensure stakeholder concerns are understood and addressed as far as possible, helping to ensure that the project overall behaves as a considerate neighbour.The post will require an individual who can understand the needs of the project team having face-to-face contact with all different members of the community and local stakeholders whilst appreciating the wider context and the needs of the client.Role Responsibility

• Support the development of an integrated community engagement and public relations strategy for the whole project.
• Assist in developing and delivering effective engagement and communications plans for the project within a defined geographic area.
• Work as part of an area delivery team to review construction impacts and minimise effects on stakeholders, and support the delivery of training and briefings to support this.
• Support HS2 to promote a positive image of the project and raise public awareness of the benefits of the project.
• Assist in the delivery of community engagement events, supporting HS2 by drafting
• materials, undertaking event management, e.g. drop-ins and exhibitions.
• Support the Community Engagement Manager in coordinating external information and messaging via the full range of media channels.
• Build and nurture positive relationships with all stakeholders, adding value to the delivery of the project, by being a good neighbour and embedding ourselves in the community.
• Assist in identifying potentially sensitive situations, and report them appropriately within the project and clients teams.
• Record and respond to all complaints, queries, compliments and third party issues within performance requirements, ensuring at all times that messages are consistent and appropriate.
• Assist with periodic reporting on community related matters.
• Support the projects compliance with the Undertakings and Assurances, assisting on delivering compliance for all community related commitments.
• Engage proactively with local education establishments and interest groups, and work with colleagues in Skills, Education & Employment to identify opportunities for the community.
• Assist with the delivery of the projects Community Investment and Legacy programme, working with colleagues to realise investment in legacy projects.
• Proactively engage in wider HS2 activities, supporting collaborative opportunities and sharing best practice and lessons learned.

The Ideal CandidateRequired Qualifications & Skills

• Experience of community engagement / public relations
• Excellent interpersonal skills
• Credible communicator / presenter with large groups of people
• Proven ability in effectively dealing with challenging situations.
• Proven ability to work under pressure
• Capability of using Customer Relationship Management (CRM) systems

Desirable Qualifications & Skills

• Experience of the construction/ infrastructure industry
• Media training
• Capability of use Microsoft Dynamics

About the Company The role will work on the HS2 project. HS2 is the UKs new high speed rail network. It will be a catalyst for economic growth across Britain, freeing up space on the existing railways and connecting 8 out of the UKs 10 biggest cities with fast, reliableand frequent high speed servicesThe Skanska | Costain | STRABAG (SCS JV) is delivering the HS2 London Tunnels Contract. Scope of works includes twin-bored tunnels (TBM), SCL tunnels, shaft sinking, bridge demolition and reconstruction, services diversions, earthworks and the constructionof site compounds.Youll be a welcomed member of the wider team, with opportunities to take on additional responsibility, join one of our networks for women, military or LGBT+ staff, and participate in cultural and social events with the local community (e.g. as a STEM ambassador).Your personal and professional development is important to us. We welcome a discussion about how we can support you with further study, or professional membership or attainment for example.HS2working with Skanska, Costain and STRABAG, closely monitors job applications, to ensure an inclusive recruitment process. To ensure we are able to maintain this, and to recruit a diverse workforce, we require candidates to complete the diversity formas part of their application so we are able to monitor and improve our approach to diversity. Please note, all responses are anonymous and we will not share any of your data with other parties. All data will be held securely, (as stated within the Data ProtectionAct 1998) and will be reported to HS2.It is an SCSJV requirement that all employees, Design House, and Supply Chains must implement and comply with the requirements of ISO 9001:2015 Quality Management System, ISO 14001:2015 Environmental Management System with guidance for use, OHSAS 18001:2017Occupational Health and Safety Management Systems and ISO/IEC 27001:2013 Information Security Management System, Policies, Plans, Procedures and Processes, and statutory requirements as they affect the Joint Venture s operations and ensure that the requirements,as applicable within their discipline, are effectively implemented on the project. Develop a culture of safety on the project through the absolute commitment to the Zero Accidents target and ethos, and develops a wider awareness of quality, environmental issuesand demonstrates commitment to achieve continual improvement and Zero tolerance.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. SCS Railways is a Disability Confident Leader. We want to encourage disabled people to apply for our roles and have an opportunity to display your skills, talent, and abilities. We will ensure that a fair and proportionate number of disabled applicants that meet t