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Community Assistant - Music Studios, Members Club and Coworking

PMR
Job LocationLondon
EducationNot Mentioned
Salary24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Community AssistantMusic Studio. Members Club. Coworking.Our client our the worlds first members studio for content creators. They combine a meaningful community with the magic of a creative studio and the convenience of a coworking space.Their curated community of musicians, producers, podcasters, youtubers, artists, photographers and creative entrepreneurs and businesses share a membership that celebrates diversity and inclusivity.They have a thriving community of hundreds of professional creators and 40 studios across their first site; they now have their next two sites opening within the next 9 months.The Community Assistant role is built around delivering the best membership experience for our community alongside the rest of the team; building strong, lasting relationships with them, understanding their needs and providing support to the members in theircreative journey. The right candidate will become a key part of our front of house, driving the success of our daily operations and being present to provide technical and operational support.Responsibilities:Member engangement and retention:

  • Work the front desk coverage, being the face and energetic embodiment of the company.
  • Anticipate member needs before they arise in order to enhance and personalise their experience.
  • Empowered to solve members issues, using your hospitality driven mindset to create solutions and ensure members feel heard and taken care of.
  • Encourage member connections and engagement both in person and on the members app.
  • Help with the professional development of our members by connecting them with like-minded creators & sourcing creative opportunities using The Qube network.
Building Operations and Front of House:
  • Conduct the morning and evening checklists to ensure the studios and communal spaces are set up according to our staging guide.
  • Support our members with use of the studio equipment including uploading SD card data to our system and troubleshooting equipment when issues arise.
  • Carry out regular, basic studio maintenance to keep our studios looking fresh and clean, every day.
  • Escalate recurring maintenance problems and ensure the building is always at its best.
  • Manage the energy in the building ensuring the correct music is playing, lighting is of the right levels and any activations of the space are aligned with our brand.
  • Ensure members feel heard, seen and looked after if they approach you with an operational issue.
You should apply if:
  • You understand start-up life and thrive in the ambiguous and fast paced environment
  • You are passionate about music and other creative industries
  • You are solutions orientated - you see something that can be improved and you solve it
  • You are attentive to detail and manage tasks efficiently and effectively.
Benefits:
  • Annual salary of £24k
  • 28 days annual leave allowance including public holidays.
  • Up to 34 hours / month of studio time via a free SOLO Qube Membership at our flagship site (Music, Photography & Podcast)
  • Compassionate Leave
  • Bi-Annual, Full Company Socials
Please note, we cannot respond to every application due to extremely high interest in this role.

Keyskills :
administrationfront of housemusicreceptionistmusic industrycreative industryflexible officecoworking space

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