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Job Location | London |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Role: Collections Team ManagerSalary: CompetitiveStart Date: ImmediatelyDuration: Permanent with advancement opportunitiesCompany Overview:We are Loans 2 Go. Our mission To provide lines of credit to those who have been neglected by mainstream lenders.We are growing and adapting fast. Approaching 20 years of operation nationwide, we have helped hundreds of thousands of customers over that time and the business has transformed from a traditional high-street lender to a multi-channel, online loan provider.We are regulated by the Financial Conduct Authority (FCA) and we take that seriously. We understand the importance of providing fair and transparent products and services as the key to unlocking a prosperous future for the business. We will continue to adapt,improve, and implement changes where required to improve our people, the business, and the overall quality of our customer experience.The Loans 2 Go Collections Team is growing, which brings us to youThe Role:The Collections Team Managers primary function, working under the Head of Customer Service and Collections, is to provide top-class support and feedback to team members. The ideal candidate will prioritise customer service and compliance over allelse and be able to deliver a message that can inspire their team to improve, while working towards wider departmental goals. The role will require you to have the ability to adapt to regulatory and operational changes and develop compliant processes and procedures.At Loans 2 Go, you will learn to embrace change and develop your leadership skills, working with and learning from stakeholders at every level of our business.What you will be doing:
Keyskills :
LoansStaff DevelopmentTeam LeaderEmbrace ChangeOnboarding