Colleague Experience Lead - EMEA 12 month FTC

Job Description

Entity: People & Culture Job Family Group: Business Support Group Job Summary: Responsible for supporting a wide range of business activities supporting through the development and delivery of the relevant agenda, including performance reporting through various reporting methods to drive business interventions to improve value deliveryand using advanced technical capabilities, identify process improvement opportunities, including the development of metrics and reporting to realize improvement potential, and support teams delivering the prioritized initiatives/projects, to help the organizationachieve its initiatives. Role SynopsisThe Colleague Experience Lead - EMEA is responsible for the regional curation and delivery of amenities on behalf of bp’s colleagues and customers, within our Workplaces, in order to transform and improve their experience.The role will support operational teams, setting the standard of service delivery across the EMEA region and supporting globally Colleague Experience projects. The team will be responsible for delivering services, both directly and with our Vested serviceproviders, across the entire Workplace Services (WS) portfolio. The curation of services will provide a cohesive feeling from site to site and create a bp ‘vibe’, they will get things done consistently right first time, take pride in their work.Services will include, but not be limited to:· Catering· Experience Services· Events· Workplace Innovation· Workplace digital services· Colleague/Customer Experience· Campus Vibe (Community feel)· DEI – inclusive and accessible work environmentThe role holder will ensure appropriate governance is handled, developed and implemented with robust documentation and supporting management policies to lead Workplace risk, especially around events, in all locations in EMEA.The role holder will ensure regional compliance with all local regulatory and legal requirements are continually met and documented.Key Accountabilities

• Provide direction, in line with bp’s strategy to attract and retain talent, in innovation, curation and design of the service experience, for the overall suite of services.
• Oversee the delivery of the curated Colleague Experience across the EMEA portfolio, delivering services that are asset and transaction cycle appropriate, flexible, innovative and market leading.
• Ownership of the delivery of assigned CX projects via our partners
• Support regional operational teams, being the SME in colleague and visitor experiences.
• Engage with EMEA Workplace Solutions and Workplace Transformation partners to implement planned outcomes that will create an end-to-end seamless experience, while providing continuous regional reporting to gain support for strategic investment programmes.
• Work with Vested regional partners to resolve and lead the Colleague Experience strategy, services and budgets, and assist in the creation of a global ‘playbook’, while allowing for cultural nuance
• Ensure delivery of key financial targets against regional budgets and customer cost targets through effective commercial oversight, innovative approaches, market insight and collaboration
• Build tight-knit collaboration with IE, P&C and businesses to ensure that all Colleague Experiences services requirements within the curated experiences are met.
• Support the global CX team and initiatives across all Workplace regions as and when required.

Essential EducationUniversity or technical college degree or equivalent level of professional experienceEssential Experience and Job Requirements:

• Demonstrable experience in achieving results in diverse cultures and drives an inquisitive yet respectful approach whilst promoting innovation and continuous improvement.
• Previous experience of high-level business service curation, preferably in a global enterprise or regional setting with a diverse range of operations, end client types and installations
• Bold thinking, demonstrating extensive understanding of business interconnectivity and the ability to act upon this understanding.
• Outstanding collaborator engagement skills, building sustainable networks of using high Emotional Intelligence
• Respectful of diverse cultures and perspectives and promoting innovation and continuous improvement

Desirable criteria

• University or technical college degree in Hospitality Management or equivalent professional experience

• Significant experience working within professional business service curation design and delivery, for a global/multinational organization.
• Experience and understanding of the workplace environment, connected to wider industry practices to bring standard process.
• Innovative approach to service delivery to the highest details and standards
• Demonstrable understanding of value and resulting budgeting skills
• Experience of leading diverse and remote teams of service providers
• Having previously worked with the Vested methodology
• Sufficient language skills to operate across the geographic locations

Additional Information We are an equal opportunity employer and value diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status