Cloud Systems Support Engineer - Linux, AWS, Azure. Tech Unicorn.

Job Description

Do you want to take your passion in tech, problem-solving and customer focused technical support to a new level working on often complex hyperscale cloud environmentsDo you want to accelerate your career (We promote from within, with 30% of the team this year achieving elevation to new roles within our company!)Ready to have some fun with Linux, AWS & Azure.If yes, we have the perfect role for you!Were a $1 billion Inc 500 brand thats on a mission to be the worlds favourite marketplace for technology professionals to buy cloud technology products & services. We landed in the UK in 2021 following the acquisition of a successful UK cloud solutionsconsultancy and have just celebrated our 1st birthday!We encourage you to apply even if you dont meet 100% of the bullet points!Role Info:Cloud Support EngineerHybrid Working / Farnborough HQ£40,000 - £45,000 dependent on experiencePlus Full Benefits Package plus career developmentProduct: Cloud Technology Marketplace platform. Tech Unicorn- Amazon-style marketplace for IT partners to purchase Cloud products & services for their clients. Very cool.Pedigree:Were listed on the Inc 500Awarded Best Places to Work 2021Women in IT UK Awards 2021Revenue: $500 millionThe Role:Be a part of the community supporting the growth of the worlds favourite marketplace for technology professionals to buy cloud products.Take your passion in tech, problem-solving and customer focused technical support to a new level working on often complex hyperscale cloud environments. Youll benefit from trouble shooting autonomy and access to subject matter expert support when you areresolving the root cause of each case.Our team have an amazing depth and breadth of cloud solutions experience. Youll enjoy delivering world class support & consultancy to customers & partners, whilst being at the leading-edge of tech learning.Your day to day includes:+ Acting as lead resolving technical queries raised by our customers+ Troubleshooting and diagnosing issues across Linux, Azure, AWS & GCP+ Break fix and implementation of client environments+ Contributing to ongoing process improvements within our growing support department+ Working closely with delivery, customer success & partner service teams to deliver amazing client experiencesThis role gives you exposure to all 3 cloud providers, a chance to develop specialist skills in an area of your choosing and the opportunity to accelerate your career growth within our business.What sort of technologies will you be exposed to+ We design, deploy and support customer solutions on Azure, AWS & GCP+ We make use of scripting languages for automation including BASH, PowerShell, Python+ We use automation frameworks such as Ansible & Cloud FormationYoull be ideal for us if you:+ Enjoy ownership and autonomy in problem solving+ Have a client focused approach to issue resolution+ Want exposure to working in our hyper scale cloud environment+ Have experience on infrastructure support, key experience is Linux with VMware, PowerShell, etc.+ Come from a similar environment supporting businesses with their cloud technology journey+ Thrive on variety and resolving multiple challenges within a single support ticket+ Are motivated by going above and beyond for customers+ Want more technical breadth with potential to specialise on an area of your choosingSalary & Benefits:+ Basic Salary £40,000 - £45,000 Dependent on Experience+ 33 days holiday including bank holiday allocation (Team rota for bank holiday cover)+ Hybrid/ office working - roughly 2 days a week in the Farnborough office+ Dedicated time for training and personal development+ Tech set up to support great remote and in-office working+ Private healthcare+ Health & Wellbeing coaching support+ Dental Plan+ Life Assurance+ Income Protection+ Workplace pension scheme+ Cycle to Work Scheme+ Regularcompany and team socials+ Share Options after qualifying periodIn-Office Farnborough Environment:+ Amazing Offices with natural light+ Dedicated desk with laptop dock and two monitors+ Free on-site parking+ Shuttle bus from Farnborough Main station+ Access to on-site gym+ On-site shower+ Barista grade coffee machine+ Fully stocked drinks fridgeIf you struggle to get "time out" were happy to accommodate early/late conversations.Whats in it for youTheres plenty of scope for a talented individual to progress quickly in this opportunity or to other internal options (internal mobility in 2021 was 30%) as we grow and expand. We have our very own internal academy for personal development plus access toLearning & Development specialist trainers and extensive "born in the cloud" mentors available for your growth.Well provide the opportunity to stretch and projects to help you thrive and see exactly what you need to achieve to get to the next level. You might even get to exchange work location one day with your colleagues in the USA or across Europe but even ifyou cant travel right now we guarantee youll still have fun!Interested Apply here for a fast-track path to the Hiring Manager.Your Experience / Background / Previous Roles May Include:IT Systems Engineer, Cloud Systems Engineer, Cloud Infrastructure Engineer, System Administrator, Network Administrator, Linux, Azure, Junior Cloud Engineer, Junior Systems Engineer, Linux Engineer, Sys Admin.Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data isprocessed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.