Clinical Liaison Coordinator

Job Description

Who we areSay hello to Doctor Care Anywhere: the digital platform that puts your health in your hands.No more queuing outside GP practices. No more stressing over appointments. We help over 2 million people speak to a GP by video or phone, whenever or wherever they need to.Were a team of doctors, designers, data analysts, software developers, managers, marketers, and more - all working together to transform patient experiences for the better. And as we grow, we need the best kind of people making that happen.Sounds like something youd like to be a part of We have ambitious goals and need ambitious people to reach them. If youre talented, hard-working and ready to dream big - while having some fun - wed like to hear from you!Your new role:We are looking for a motivated and enthusiastic individual who thrives in a busy environment and can work as part of a large team. The Clinical Liaison Coordinator will join the Service Delivery Operations Team and will be assisting the Clinical LiaisonManagers with all tasks contributing to the day-to-day operational management of our service and Clinical Workforce. You will also be working closely with our in-house Rota team, Medical Leads, Lead GPs, GP Panel & other Allied Health Professionals, supportingregular audits and preparation of supporting materials to assist with daily delivery & non-clinical admin support for our clinicians. In this role you will be assisting with admin and reporting tasks to support the wider team and function and will form partof a rotational daily service on-call rota.The key tasks in your new and exciting role with us:

• Supporting our Clinical Liaison Managers and Senior Clinical/Operations Team with admin tasks relating to daily service delivery operations
• Supporting Rota team with rota management and issues pertaining to your Clinical Cell
• Assisting with invoice & payroll management
• Supporting transactional HR tasks set to you by Clinical Liaison Managers
• Supporting non-clinical performance management reporting tasks set by Clinical Liaison Managers & Senior Clinical/Ops Managers.
• Supporting first line queries from the clinical workforce via Email/Phone/Slack
• Working with Lead Clinicians, assisting with diary management & liaising with leads for internal reviews & appraisals of workforce.
• Monitoring clinical compliance & verification of documents/training pertaining to your clinical cell & escalating any non-compliant clinicians regularly to your Line manager.
• Supporting the team in producing clinical workforce related audits
• Aiding the Lead GPs in the monitoring and control of quality by providing data and supporting materials as required.
• Attend regular Clinical team/Panel GP meetings, assisting with agendas/document minutes as and when required.
• Supporting the Clinical liaison Managers with any change management initiatives and assisting with process/policy updates.
• Assisting with appropriate offboarding of clinicians in line with established disengagement process.
• Support the Clinical Liaison Managers, Clinical & Operations Managers to manage and achieve SLAs/KPIs
• Assisting the Clinical Liaison Manager with the Monthly Service Reporting within your remit
• Support new clinical starters with transitioning from recruitment to Clinical Liaison team, ensuring all new clinicians have access to relevant systems, protocols and tools as necessary.
• Contribute to a culture of continuous improvement and service excellence by adhering to agreed procedures and making suggestions for improvements.
• To collect and input data, with a high degree of attention to detail, to ensure the maintenance of manual and/or computer-based workforce planning and HR information systems.
• Undertake periodic reconciliation exercises with regards to the Clinicians Rostering/Compliance/Training to ensure the accuracy of data.
• Undertake periodic reconciliation exercises with Finance to ensure the accuracy of data.
• To answer ad hoc enquiries regarding clinical workforce related issues.
• To undertake any other appropriate duties as may be requested by the Clinical Liaison Managers and Senior Operations/Clinical Team members.
• Ad Hoc administrative tasks as required.

Hopefully a description of you and your experience!:

• Good communicator, diligent and performs tasks with accuracy.
• Organised with effective time management skills.
• Passionate self-starter, decisive individual
• Excellent written & verbal English
• A problem solver who is able to follow escalation protocols appropriately.
• You will have effective interpersonal skills with the ability to communicate with people at all levels.
• Computer literacy including use of spreadsheets and databases (confident with Excel)
• A passion for healthcare and operations

Why you want to work here:We understand the importance of good health and happiness for our patients and our employees. You can expect to be supported and valued as a member of our team and have the freedom to make the most of your role and careers with us! As part of that, as anemployee you will have access to:Benefits:

• Free Private Medical Insurance
• Doctor Care Anywhere subscription for you and 5 members of your friends or family
• 25 days holiday + bank holidays
• Competitive Maternity and Paternity leave
• Bike2Work scheme

Other pluss when at DCA!:

• 4 x charity Care in the Community days per year
• Flexible working environment - Its important that you work wherever works for you. The office is a collaborative space where you will be needed for your input occasionally, but will have a mix of working in the office and working from home.
• Progressive environment with a focus on wellbeing
• An environment where the sky is the limit offering career opportunities and development
• Open, transparent and dynamic environment, trusted to work independently but with a great team around you
• Virtual Fitness classes three times a week