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| Job Location | London |
| Education | Not Mentioned |
| Salary | £70,000 - £80,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Client Services Team Manager - KYC - Investment BankA Global Investment Bank are currently looking for a Client Services Team Manager to join and set up the KYC Corporate Activity. This is a permanent role and once the dynamic of the team is set up this will be a manager role of that team. The role is based in the City of London with a salary of £70,000 to £80,000 along with an excellent benefits package.SummaryWithin UK Agency & Middle Office and Client Services, as a Team Manager, your role will be to set up the team and define the modus operandi, to ensure the optimal functioning of the KYC Corporate activity (i.e. onboarding and periodic review) interacting on a daily basis with UK business lines such as Coverage, DOD, ITB and SFI and to lead and supervise the team as well as to contribute to the development of the service.Key responsibilities• Activity management• Know and implement the priorities defined by the Filière Tiers (GCO/CLD)• Define operational priorities, set objectives and deadlines for the team, and organize the work accordingly• Assist WRMs in their mission of creation, modification, and periodic review of the KYCs under their responsibility• Ensure, by delegation from the WRMs, the collection of the necessary information from clients, and ensure the completeness (in terms of content and form) of the KYC Corporate files in liaison with the GRM teams• Ensure the proper completion of tasks (quality and deadline) and the achievement of objectives via KPIs• Support the WRMs in executing remediation of third party compliance data• Provide support and technical expertise to the team• Ensure the continuity of services by anticipating the necessary resources• Ensure the adequacy between the volume of tasks to be accomplished and the resources allocated• Reporting to his hierarchy, reporting alerts / blocking points• Communicate on changes in processes / procedures and ensure proper application• Be the escalation point with clients and globally monitor client relations• Act as a key stakeholder in the KYC data governanceTeam Management• Participate in the selection process of new recruits in charge of assisting the WRMs• Establish positive and constructive relationships with team members and other departments• Encourage team spirit, motivate employees, and support them in the event of difficulty• Train employees and develop their skills• Define the objectives of each employee and evaluate their results• Involve the team in reflections and decisions• Provide reporting to Client Services Head Office in Paris• Participate to Client Services monthly meetings with Paris, Hong-Kong, Tokyo, and New-York• Experience Required:• Experience in setting up a team and knowing the requirements for a KYC team• Management skills• Expertise with the KYC regulatory, compliance and legal requirements• General financial knowledge (industry and products)• Knowledge of Money Laundering• Regulation and JMLSG Guidance