Client Service Officer/Administrator Turkish speaking requirement

Job Description

The Client Service Officer position is a role responsible of respective market segments and/or regions with multiple countries and languages. This is a significant client facing position with responsibility for the retention of client portfolios between USD 50m-100mm. As The Client Service Officer (CSO), the individual: is responsible for relationship-based client support across a number of market segments for Treasury Services while serving as the main contact for servicing issues for all Treasury Services related matters in relation to all Treasury Services products including but not limited to USD Funds Transfer, Multicurrency, ACH, Global Mass Payments, FX Referral, Electronic Banking and Trade Services. will manage different types of investigations and inquiries including resolutions on the specific payment, trade or any other BNY Mellon product/service issues through the interactions with related internal parties throughout the BNY Mellon footprint including but not limited to US, UK, Asia or external parties. will provide functional support to the internal clients including data collection and preparing reports, product usage and AML/KYC compliance information on clients and share those in respective committees in case needed. will proactively participate in developing of regional marketing and retaining clients thru tracked referral process. will support the compliance initiatives (compliance calls, AMK/KYC, FTSI requests, etc.) May require travel to the markets on Client Service Review Calls with and/or without Relationship Manager or Sales Representative, product/compliance management teams. will provide back-up to respective CS team members as scheduled by Team Leader during vacation periods and/or other times. Qualifications A Bachelors degree in a business-related field or equivalent service experience is preferred. The qualified candidate is required to have a minimum of 2-3 year experience in the Financial Services industry, with a strong background in customer service and/or Operations. Significant prior experience dealing with external customers (with banks preferred) is required. The candidate could be working effectively within a team. Strong interpersonal, communication (verbal and written) skills are essential to insure effective interaction with customers, staff, and peers. Knowledge in Payment Clearing System such as CHIPS, FED, CHAPS, TARGET2, BACS etc. Payments background, along with SWIFT knowledge are requested. BNY Mellon is an Equal Employment Opportunity Employer. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United Kingdom-Greater London-London Job: Customer/Client Service Internal Jobcode: 70104 Organization: Global Client Support-HR12364 Requisition Number: 2103809