Client Service Delivery / SLA Manager - Digital Agency - Remote

Job Description

When some of the biggest brands out there trust us to build, run and manage their digital estates we cant get it wrong. As part of our rapid growth plan we are adding a dedicated Client Service Delivery / SLA Manager to exclusively manage Service &Systems. This means ensuring contractual agreements, deliverables, and SLAs are being achieved.If you have experience in a technology managed services or agency setting wed love to hear from you. An ITIL and/or Project Management qualification would be desirableRole Info:Client Service Delivery / SLA Manager - Hosting / Service / Systems | Digital & eCommerce AgencyRemote with Oxfordshire HQ Meet-Ups 2-3 Times per Month£45,000 - £55,000Plus BenefitsTech Stack: CMS platforms including Kentico, AzureManagement Style: Friendly, inclusive, diligent, communicativeCore Values:// Integrity - we do the right thing// Collaborative - we work together// Confident - we demonstrate our expertise// Attentive - we pay attention to detail and are supportive// Inquisitive - we do not make assumptionsAbout Us:Founded in 2010 we are extremely proud to be recognised as an award-winning and top UK and worldwide Kentico Gold partner, forming part of their 1,000 certified agency network eco-system.Our main studio is based in Witney, Oxfordshire and our team of experts continue to this day to practice our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level eCommerce solution, we curate purposeful and performant digitalonline experiences that deliver commercial impact.Exciting Times:Due to our long and trusted reputation in the digital marketplace the agency is experiencing rapid growth. As such, we are investing in our best asset - our people. Were hiring across all functions to ensure we deliver the very best service to our clients.Next up on our hiring road map is for a talented Client Services & SLA Manager to manage our Service & Systems team.Your remit will be to develop positive, professional relationships with our clients ensuring their contractual agreements, and their deliverables are achieved. You will also ensure that client solutions are well-maintained, supported, and hosted such thatclients are delighted with our work, which will ultimately enable us to retain and grow activity with our clients.Key Responsibilities:Usually the JD list will go here but lets discuss this later in the process and focus on youAbout You:Personal Qualities/Behaviours.+ Passionate about good client management and experience, aware of the latest best practice and acts as an advocate+ Ability to effectively communicate across all levels within an organisation+ Ability to engage clients, build and maintain strong working relationships+ Demonstrates excellent interpersonal and relationship management skills+ Professional, approachable, and adaptable+ Demonstrates energy and a positive attitude+ Tenacity and a strong desire to make a difference, always with the customer in mindProfessional Skills/Abilities.+ Proven experience in managing multiple projects+ Proven experience leading and managing project and/or key account teams+ Excellent project management and cost management skills+ Excellent communication and presentation skills+ Able to excel in high-pressure situations+ Proficient in Microsoft OfficeEducation/Qualifications.+ Bachelors degree in business, marketing, or a related field+ Experience in marketing, project management or in a similar role+ An ITIL and/or Project Management qualification would be desirableBenefits:+ 25 - 30 days annual holiday (+ public holidays)+ Contributory company pension scheme+ Comprehensive private medical cover, worldwide travel insurance and healthcare cash plan+ Scope to attend industry events including Kentico Connection, jQuery UK, Smashing, etc+ Remote Working(When in the Office)+ Excellent location with Witney town centre and the Cotswold countryside on the doorstep+ Sonos in each room and shared Spotify playlist+ Break out area complete with Xbox, Wii, comfy sofa and TV+ Regular cake, fresh fruit, good coffee and drinks on Fridays!Sounds like a good fit Apply here for a fast-track path to our Founder SimonApplication notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data isprocessed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.