Client Manager - Japan

Key Responsibilities

Being the primary contact for Japan on specific clients, helping resolve queries and ensuringseamless client service delivery across global locations.Working with London based teams such as Investment, Stewardship and Operational Teams to enable bestin class client service to our Japan clients either directly, or via Japan regional office
Checking accuracy and overseeing delivery of Investment reports, data requests and ESG reporting - ensuring accuracy and timeliness of tasks which is vital for both the retention and growth of the Japanese client base
Attending and where required hosting UK based Sales pitches, Portfolio review meetings and due diligence meetings
Supporting sales activity in London in partnership with Tokyo for Japan clients/targets based in London
Developing and maintain relationship management and business development skills
Providinghigh level technical support on Investment/Product and Operational queries, demonstrating an understanding of a client’s decision-making process and long-term objectives
PreparingBusiness Development materials
Maintaining excellent working relationships with key business areas.
Overseeing the production of legal documentation and on-boarding activities relevant to the clients investment strategy.
Providingcover to the Asia Team and Asian clients as above in times of Asia Client Director/Client Manager absence
Developing, maintaining and regularly reviewing processes and procedural documents to enable robust and controlled growth

Qualifications

Fluent Japanese language skills are required
Investment knowledge or understanding
Strong interpersonal skills
Excellent communication skills
Knowledge of current investment market and economic issues
Experience preparing client pitch packs and business development materials preferred but not essential
Well organised with some project management skills
Understanding of client on-boarding, client change and how asset manager/custodian relationships work
Experience providing an exceptional level of client service or support
Experience working with clients
Strong workflow management
Highly team-orientated

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