Client Management Director

Job Description

Company & Team - "About Us" IHS Markit (NYSE: INFO) is a world leader in critical information, analytics and solutions for the major industries and markets that drive economies worldwide. The company delivers next-generation information, analytics andsolutions to customers in business, finance and government, improving their operational efficiency and providing deep insights that lead to well-informed, confident decisions. IHS Markit has more than 50,000 key business and government customers, including80 percent of the Fortune Global 500 and the worlds leading financial institutions. Headquartered in London, IHS Markit is committed to sustainable, profitable growth. Financial Services Solutions provide integrated data-driven solutions for the public andprivate markets helping clients to succeed in the fast-paced, multi-asset investment landscape. Financial Services Solutions is leading the way in solving for complex investment strategies across the traded and illiquid markets and in accessing data to makefaster, smarter decisions. Duties and Responsibilities - "Your Role" The Solutions Client Management team has an opening for an individual on the EMEA Team, based out of Manchester. The responsibilities will require the individual to manage multiple EDM &thinkFolio client accounts on a variety of different levels of involvement as it relates to data management and front office. This self-starting individual would also be responsible for building and maintaining strong relationships from C-level to productuser level across the client base, ensuring client satisfaction and retention, identifying opportunities to expand the use of IHS Markit Solutions product and services within existing clients, managing risks as appropriate, and assisting the sales organizationin growing overall client revenues. In this role, candidates would also be expected to identify opportunities to cross-sell other solutions products over time. Travel may be required as necessary. Duties & accountabilities: Facilitate regular client engagementthrough strategy alignments, quarterly calls, and meetings. Working with Support, Implementation, Product and Sales teams ensure client needs are communicated and addressed Develop and maintain strong internal and external, consultative & collaborative relationships;identify risks or opportunities to enhance and deepen IHS Markits commitment to clients Monitor client activity around implementations, upgrades and support related engagements to ensure client satisfaction. If needed, formulate, and manage action plans toaddress, including working with other teams/ members as required Keep abreast of client and industry activity such that any opportunities to increase the use of IHS Markit Solutions product and services are identified and actioned Manage and identify upsell/cross-sellopportunities through the sales cycle to close new business and increase revenue or engage professional services to expand client implementations as appropriate Manage contract renewals and maintain a high client renewal rate Handle incoming enquiries fromclients and 3rd party client partners on a day-to-day basis Maintain internal knowledge of clients via Salesforce and internal client management tools Work with Sales and Marketing on relevant client events, including regional conferences and client dinners,webinars, roundtables, and user forum Job Requirements - "About You" Undergraduate Degree or equivalent Financial industry experience in financial services 10+ years desired, ideally working with buy-side institutions Experience within software vendor or serviceprovider Proven track record of solving client problems and/or generating new revenue Understanding of data management or front office space a significant advantage Adept at building and maintaining trusted and credible relationships with clients and colleaguesat all levels Engaging and credible presence, particularly at senior/C-level Foreign language skills a plus Job Benefits - "What we offer" Cash incentive plan Options to work from home Flexible working hours to allow you to attend your family Opportunity towork with world experts in the field Strong client base and broad product line Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employmentopportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiasticallysupport inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here . We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employmentwith IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information(email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through theonline application process, and only qualified candidates will receive consideration and follow-up. IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractorin the United States, the company participates in the E-Verify Program to confirm eligibility to work. For information please click on the following links: IHS Markit Business Code of Conduct Right to Work EEO is the Law EEO is the Law Supplement Pay TransparencyCurrent Colleagues If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.