Client Adviser

Job Description

About Migrant helpMigrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treatsthem with respect and enables them to reach their full potential. We are currently looking for a number of Client Advisers to join our team on a 12-month fixed-term contract. There will be a potential for the role to be made permanent.This vacancy is availablein the following locations: Glasgow Wakefield Liverpool Derby Birmingham Cardiff LondonPlease specify in your application which location are you applying for.We place a high value on employees in relation to the work that they do and the benefits the organisationoffers, with an ethos of being a Great Place to Work. These are some of the benefits we offer: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme. Purpose ofthe Job: Work as part of the Asylum Services team providing advice, guidance, assistance to complete support applications and briefings to eligible asylum seekers. To contribute to the overall success of the organisation in accordance with Migrant Helps aimsand objectives, by providing high quality service to clientsDuties and responsibilities: Provide advice and support to asylum seekers, within the specification of the Grant Agreement and Contract with the Home Office. Provide a support service to asylum seekersto complete Asylum Support Application forms (ASF) for support under Section 95 and Section4 of the Immigration and Asylum Act 1999. Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within requiredtimescales. Provide outreach for vulnerable clients and those with additional support needs, by appointment, at designated locations, as required by the Regional Manager. Provide telephone advice as may be required and support the telephone advice line byassisting clients to complete asylum support and Section 4 applications by telephone and by appointment. Assist clients to notify the authority of prescribed change of circumstances. Provide guidance on immigration related matters advice within the scope ofthe relevant Office of the Immigration Services Commissioner (OISC) accreditation level. Provide advice on general matters e.g. sign-posting. Provide advice on Voluntary Assisted Return. Liaise and cooperate with relevant statutory and voluntary agencies onbehalf of service users as necessary. Act as a contact with the Home Office, Social Services, Healthcare Professionals and other relevant agencies for applicants with additional support needs. Deliver key touch point briefings to a high standard so that applicantsfully understand the information provided. Ensure that information books are given out accordingly. Provide information to service users in a timely manner, being aware of other appointments, dispersal date. Make contact with dispersal accommodation providersand other relevant agencies, providing letters as appropriate, to ensure vulnerable clients are appropriately supported in their dispersal area. Link Asylum Seekers and Failed Asylum Seekers with other relevant organisations. Keep full accurate and up-to-datecase records , complete case follow up within the requisite time scales and undertake any necessary administrative tasks. Ensure accurate records are kept. Participate in rota duties on a planned or ad hoc basis as may be required to cover telephone adviceline out of hours service. Respond flexibly to provide cover for all other operational activities. Keep up to date with legislation and the impact it may have on service users. Undertake any other duties which may be assigned from time to time and may includecover for other funded projects e.g. Supporting Victims of Human Trafficking and anti-human trafficking operations etc.Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughoutdifferent stages of the recruitment process. This post is subject to a Disclosure and Barring Service (DBS) check (England only) This post is subject to a PVG check (Scotland only) This post is subject to Counter Terrorist Check (CTC) Suitable candidate mustbe OISC registered or have the willingness to work towards OISC qualification. Therefore the applicant must: Be able to provide documents to show their right to work in the UK ie valid passport or other right to work documents such as work visa, settled statusdocument, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc. Be able to provide continuous UK address history for the previous 5 years. Provide full employment history for the previous 3 years and/or suitabledocumentation to cover any gaps in employmentWe encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job.