Claims Recovery Handler - remote working

Job Description

OverviewWere a global business that covers 90 countries and boasts a fleet of more than 1.7 million vehicles. For our 100,000 colleagues, this means going the extra mile to keep everything running smoothly every day. Something you might not know is that were afamily-run business, meaning people are at the heart of how we think and what we do. As a part of that people-focused approach, were also doing more for diversity, which is why were proud to say that weve been awarded Top Employer for Women 17 years ina row!Our Claims Services division are looking for newteam members to join our rapidly growing team, responsible for supporting our hugely successful UK rental operation.We are looking for home based Claims Handlers/Recovery Representativeswho will join our Damage Recovery Unit; a busy team thats responsible for recoveringdamage to our vehicles for the whole of the UK & Ireland.Youll be all geared up for a day negotiating with individuals, insurance companies, corporate customers and credit card companies. Whether its maintaining accounts or interpreting loss data, youll need a good eye for detail to ensure that we keep trackof the numerous claims.Everyday youll be determining which claims must be worked, so well need you to demonstrate to us that youre able to make sound decisions based on your analysis of the situation. Along with this youll be comfortable talking to both business and retailcustomers over thetelephone and not afraid to have a difficult conversation.Previous experience within Insurance, Claims / Debt Recovery or Sales isadvantageous although not essential as full training is provided.Full and part time hours availableResponsibilitiesResponsibilities for this position will include, but are not limited to:

• Reviewing damage claims and assigning collection strategies
• Negotiating with individuals, insurance companies, corporate customers and credit card companies
• Maintaining accounts of collectionsand incoming payments on claim files
• Producing professional written communication including tasks such as writing, editing and proofreading correspondence and brief reports
• Interpreting loss data in conjunction with debtor feedback in order to establish settlement needsand parameters
• Interpreting loss data in conjunction with debtor feedback in order to establish if claim is valid and/or if the claim needs to be closed
• Determining what claims must be worked in order to obtain payment
• Interpreting recovery efforts to determine if a claim must be referred to a third party vendor for additional collection efforts

QualificationsThe successful candidate will be able to exhibit the following competencies:

• Demonstrated ability to make decisions
• Demonstrated analytical skills
• An ability to work independently and as part of a team
• Great verbal and written communication skills with attention to detail
• Demonstrated time management skills
• Insurance/claims/debt recovery background would be advantageous but not essential
• Strong PC skills and technical aptitude.

Key (minimum) requirements - Personal

• Must be able to provide a suitable home-office environment which is free from noise and any distractions.
• Must have a suitable alternative location from which to work in the event of an outage

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