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Claims Operations Assistant (Delegated Authority)

Massenhove Recruitment
Job LocationLondon
EducationNot Mentioned
Salary£25,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Provide operational support to the Claims Team.Accountable for receipt, quality checking and processing of Bordereaux & TPA Performance MI for Delegated Authority business in order to ensure that accurate, appropriate and timely data is obtained and recorded accurately within relevant systems.Assist in production of internal claims financials reports, claims KPI & other claims operations reports.Job Responsibilities:

  • Manage the tracking and monitor outsourcing costs spend of external providers.
  • Assist Claims Adjusters with claims related queries & administrative tasks e.g. diary & static claims
  • Monitor and distribute emails from centralised claims mailbox
  • Validate internal claims management system (LLCS) to ensure all claim entries are accurate, up to date and correctly displayed
  • Assist in processing of transactional standard claims
  • Complete ad hoc task as requested and participate in claims transformation and other business related projects
  • Process Improvement (make suggestions for process improvements within your role)
  • Project Management (support any functional projects)
  • Risk and Controls (implement and maintain process controls to ensure the quality of the output of your area within the function. Ensure documentation of the processes and output is accurate, up-to-date and accessible)
  • Reporting (run and check reports as required such as; in Cooperation with Claims Data Analyst, fulfil ad hoc data/reporting requests from stakeholders. Analysis of data and/or preparing reports for own & underwriters purpose)
    • Good knowledge of Microsoft applications used in the role;
  • Advanced Excel skills preferable
  • Xchanging, Class, ECF2 knowledge an advantage
  • Ability to analyse and summarise data and present in user friendly reports
  • Aptitude for technical data analysis
  • Experience of project management or business process analysis (desirable)
    • Other personal attributes required:
  • A quick learner & desire for continuous self-improvement
  • Self-motivated
  • Passionate about delivering positive client experience; service-orientated
  • Energy & determination to succeed in a fast-paced environment of business transformation
  • Team Player - collaborative and communicative
  • Curiosity for process improvement and better ways of working
  • CII Qualification or willingness to study CII or appropriate professional qualification
    • Required skills
  • Claims Management
  • Management Information
  • Operational Support
  • Process Analysis
  • Claims Bordereaux

    • Keyskills :
    Claims Management Management Infmation Operational Suppt Process Analysis Claims Bdereaux

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