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Claims & Fraud Agent

Pertemps London
Job LocationLondon
EducationNot Mentioned
Salary25,000 - 27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role: Claims & Fraud Agent (Remote)Salary: £25,000- £27,000Location: Work from home/ RemoteHours of work: 40 working hours per week (5 days a week)About the role: In this role youll be working for the most recognised, global leading company specialising in Technology Protection. The company have a global team of over 14,000 employees with a system that operates 24 hours a day, seven days a week. As a Claims & FraudAgent, you will have the responsibility to deliver the highest level of quality support to their vast consumer base of 280 million. This exciting role will most definitely utilise your problem solving, investigation & customer service skills.Working Hours:Mon- Fri (8am- 7pm)Sat- Sun (9am- 6pm)2 weekends per month is a requirement.Please note youre shift will be in between the working hours above.Benefits:

  • Private medical & dental care
  • Travel insurance
  • Life assurance
  • 25 days holiday + 8 days bank holiday
  • Sick pay
Responsibilities:
  • To ensure that customers are always treated fairly and in accordance with the core values of the company
  • To ensure response to claims, as the customer would reasonably expect, accordance to policy
  • To assess claims that have been escalated for adjudication, against agreed business rules and using a range of tools
  • To record evidence and decision making, within the tools provided, which supports an adjudication decision
  • To update customer records promptly & ensure that the companys staff, who have contact with customers, are equipped with all the right information to be able to assist customers.
  • To hold investigation conversations with customers to clarify information as necessary prior to approving ort denying a claim
  • To communicate with customers, primarily over telephone, but also by email & letter. Communicating denial with clear reasoning
  • To complete claim completion processes in some cases where an approval to proceed is the outcome
  • To contribute to the ongoing development of the adjudication process through proactive feedback
Experience & skills required:
  • Preferably minimum of 3 years experience of working within Claims Investigation, Insurance & Telecommunications Industry
  • Preferred experience in Financial Services Industry
  • Great investigation skills & eye a for detail
  • Strong Microsoft skills (Word/Excel, etc)
  • Excellent communication (verbal/ written)
  • Outstanding time management & multi-tasking skills
Qualifications:
  • 5 GCSE/ A-levels which must include English & Maths
  • Diploma/ Degree in relevant area or significant experience in a similar role (preferred)
  • No additional professional qualifications required

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