Change Coordinator

Job Description

Person SpecificationThe Change Coordinator should be a confident, organized, tenacious, task-oriented and results-focused team player who can demonstrate absolute ownership of change deliver, drive for results, effective team and stakeholder management, multi-tasking, a genuineconcern for quality, proactive ownership & initiative. Proven experience in a high-demand, fast paced environment where priorities are regularly changing is desirable.Junior Candidates with 6 months plus experience in a change role are welcome to apply as training will be provided for the right Candidate.Key Responsibilities

• Managing the performance of client-centric high-quality change delivery across the Technology and Operations platforms
• Responsible for delivery of changes in line with customer requirements, on time in accordance with contractual obligations, budget & service levels
• Liaising between external clients and delivery teams to; take receipt of Change Requests; ensure requirements are understood and translated into technical deliverables; impact assess and produce accurate estimates of effort/quotes to deliver the change
• Manage the workload of teams of developers and testers based both in the UK and remotely
• Proactively work with the delivery teams to ensure the best fit solutions are obtained, validated, and ensure they meet requirements.
• Assess capacity of resources against demand and inform forward planning/resourcing requirements
• Pre-empt risks to the delivery of changes and work proactively to remove blockers and resolve issues
• Production of high-quality informative management information reporting for regular provision
• Ensuring best practice in conjunction with the wider group
• Managing personal development of self; coaching and supporting peers
• Forward Plan the release windows and cycles across the portfolio
• Participate in CAB meetings to discuss release scope and/or roadblocks

The role it will require additional hours work outside business hours from time to time and occasional travel.Essential Skills:

• Exceptional organizational and workload management skills.
• Proven ability to multi-task effectively and work under pressure to tight deadlines.
• Strong written and verbal communication.
• Strong relationship and stakeholder management experience.
• Exceptional client focus and service excellence ethic.
• Proven experience managing and prioritizing the workload and throughput of virtual teams
• High attention to detail and analytical ability to gather and interpret business requirements.
• Ability to adapt rapidly to changing business conditions.
• Detail focused but able to see the "big picture" and maintain progress

Desirable Skills

• Experience in a Change Management in IT or business change
• ITIL accredited
• PRINCE 2
• Experience of using Jira

Personal Attributes:

• A positive, enthusiastic, and authentic team worker
• Confident and assertive in the management and direction of virtual teams
• Committed, resilient and prepared to work extra hours as required.
• Takes ownership and is accountable.
• Enthusiastic about change excellence and quality.
• Strong negotiation skills.
• Results oriented and driven by goal achievement.
• Ability to remain calm and professional when dealing with challenging circumstances.

Keyskills :
Change ManagementPRINCE2JIRA