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Change and Problem Management Senior Consultant

Lidl GB
Job LocationLondon
EducationNot Mentioned
Salary55,000 - 72,600 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Summary£55,000 up to £72,600*per annum - This isnt about having big plans. This is about making them happen.Based in our brand new, state-of-the-art head office in Tolworth, our Service Management Team is looking for an experienced and innovative Problem, Change and Configuration Management Senior Consultant. Lidl GB is part of the Schwarz Group, currently the4th largest retailer in the world which comprise of 5,500 people in IT globally.In the role, you will be responsible of developing and maintaining the Service Management framework with a focus on service-related processes including managing the Change, Configuration & Asset Management, Problem Management, Service Transition and KnowledgeManagement processes in Lidl GB.We have moved to a fully flexible model of mobile working for appropriate Head Office and Regional roles, empowering our teams to choose how and where they work best. We feel it is important that, where possible, we offer our colleagues as much flexibilityas possible and trust our teams to determine the right environments that work most effectively for them.What youll do

  • Apply a structured change management approach and methodology. Review and log all changes and assess the change impact; complete change management assessments
  • Develop a set of actionable and targeted change management plans - including communication plan and downtime management
  • Manage and develop the Configuration and Asset Management processes for Lidl GB
  • Prepare and provide relevant reports to senior management
  • Support the wider IT team in maintaining accurate Configuration and Asset Management database
  • Work closely with the global IT on improving auto-discovery tools to aim for accuracy
  • Provide training and guidance to the wider IT department
  • Conduct proactive and reactive Problem Management analysis
  • Support the wider IT department in Problem identification and elimination in order to minimise impact on IT services
  • Service Management team support and guidance with relevant processes. Regular request approvals and Service Catalogues updates.
  • Managing projects in relations to Service Management tools and processes
  • Stakeholder management, responsible to produce reports and updating the project board
What youll need
  • A strong technical expertise of several IT systems and equipment
  • Experience managing the change process and hosting CABs
  • Experience with Problem Management
  • Experience maintaining Configuration and Asset Management database
  • Previous experience within an ITIL environment
  • Experience working with a service management tool
  • Experience managing complex projects and introducing change
  • A positive, proactive manner with excellent customer service skills
  • Experience using MS Excel
  • Excellent verbal communication skills both written and verbal
  • Ability to plan well and have strong organisational skills
  • Strong analytical skills and the ability to work effectively on your own and in a team environment
  • Comfortable working to strict deadlines
  • A committed can-do attitude
What youll receiveThis isnt getting by. This is getting what you deserve. Working at Lidl is rewarding, in every sense, because we give you the extensive training to succeed in your role and plenty of opportunities to progress your career here. Were proud to offer a competitivesalary from £55,000 - £72,600* (depending on experience), company car or car allowance, with 35 days holiday per year (pro rata). Save for your future with our pension scheme, or save today with a 10% in store discount, plus extra discounts on days out, cinematickets and much more.*includes 10% non-contractual London Weighting allowancePlease note your employment is conditional upon the Companys receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application lev

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