Card Design / Brand Manager

Job Description

Duration: 6 months contract, potential to go permanent afterwardsLocation: London PaddingtonPay rate: £350 / day, inside IR35Hybrid working: 2 days WFH, 3 days on-site per weekThis position will develop into a subject matter expert, offering consultative support on Card Design reviewing applications / processes, while applying learning and knowledge of Product Brand Standard rules with different criteria. The role holder shouldbe comfortable interacting with clients, card manufacturers, issuers, AEs and various other internal stakeholders.What we expect of you, day to day:

• Provide direction, guidance and education on brand standards and governing the design of cards
• Identify efficiency / productivity and revenue opportunities
• Lead E2E process improvement initiatives and transformation projects
• Ensure submissions are met within internal KPIs
• Be the first point of contact for any query related mater (internal and external)
• Drive problem and communication management for any critical issues affecting Card Design in Europe
• Review / assess and create E2E process documentations that meet audit requirements
• Build and deliver tailored training / comms plans for various stakeholders
• Present / attend and chair management meetings / forums
• Provide escalations to the Director and proactively come up with resolution plan
• Creating presentations tailored to Exec level
• Flexibility and ability to adjust on the fly to new demand
• Share and leverage best practices across the team

Managing Team

• Lead, inspire and develop a team
• People leadership of the Card Design team members including training of new team members
• Set and monitor progress against agreed objectives, KPIs and support team personal development plans
• Identify operational and strategic opportunities to increase service quality, efficiency or employee satisfaction and implements improvements; accordingly, works with Licensing leadership teams to effect change
• Proactively drive team collaboration

Qualifications

• Bachelors Degree in Business Administration or equivalent
• Brand/Marketing Experience
• Minimum 5+ years of work experience in the payment industry
• 2yrs+ client facing experience and client focused approach
• Effective planning and organizational, conceptual, and logical problem-solving skills
• Proven ability to set and deliver upon priorities within busy, shifting environment
• Ability to manage high volume of work with constant detail orientation able to meet deadlines with quality work
• Strong PowerPoint skills, able to create and adapt client facing materials
• Growth mindset, results oriented and able to drive delivery of solutions
• Be commercially focused and pragmatic
• Focus on continuous improvement and ability to identify opportunities
• Quick learner, comfortable working with ambiguity
• Excellent interpersonal and communication skills, with the ability to collaborate across peers, functions, geographies and influence key stakeholders up to Executive level internally and externally
• Comfortable working in global environment impacted by different legal, cultural and business priorities
• Working expertise in Microsoft Office, including Outlook, Word and Excel
• Experience in working cross-culturally and in remote situations
• Effective professional level English verbal and written communication skills