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Call Handler

Your World Healthcare
Job LocationLondon
EducationNot Mentioned
Salary£9.77 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Call Handler - GP (SYSTMONE REQUIRED)Temporary: Expected to last until the end of March 2021 with a possible extensionLocation: South West London, PimlicoPay Rate: £9.77 PAYE INCHours: PART TIME

  • Mon - 8am to 4pm
  • Tues & Fri - 12pm to 6:30pm
    • Job details:
  • Smart Card & SystmOne Essential
  • Answering all patient queries
  • To call and book appointments for patients for long term reviews, health checks, vaccinations and more.
  • To telephone patients with details of appointment whilst maintaining confidentiality and being, always, sensitive to the nature of appointments.
  • Accommodate patient’s preference regarding the date and time of appointments to the best of your ability.
  • To deal with all patient enquiries in an effective manner
  • To ensure that all enquiries with an action are dealt with in a timely manner
  • To maintain spreadsheets with outcome of patient recalls
  • The ensure patients records are kept up to date with accurate information
  • To liaise closely with the management team and ensure they are informed of any issues relating to patients.
  • To give accurate information always
  • To ensure all recalls are recorded on the clinical system.
  • To ensure knowledge of what procedures are undertaken during appointments.
  • To use a variety of communication styles to ensure effective telephone communication to all patients; this includes working with those who may have difficulties in communication, who are vulnerable, and from a range of cultural backgrounds.
    • Required skills
  • Smart Cards
  • SystmOne

    • Keyskills :
    Smart Cards SystmOne

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