Business Change Manager

Job Description

Primary Responsibilities

• Lead the development of the change management approach to a given programme/initiative aligning to the business strategy
• Engage and shape change strategy with senior sponsors and stakeholders
• Define the optimal communications and engagement plan to deliver a given programme/initiative benefits
• Ensure alignment to the business strategy, priorities, and delivery of case for change plans, agreed embedding

targets at the outset of each programme/project.

• Adopt the change management framework and standards
• Manage key business stakeholders to take ownership for the case for change and to champion the change activities (e.g. managing resistance to change to speed up adoption) in the relevant change programme/initiative assigned
• Follow consistently the change management processes and procedures and communications guiding principles and suggest improvements where necessary
• Ensure that the change management approach is in line with industry best practice and standards (e.g., PROSCI)
• Deliver in class change artefacts, including: change strategy, stakeholder analysis, change impact assessment, communication, and engagement plan, training approach and embedding strategy
• Build and maintain strong relationships with key internal and external business stakeholders to ensure that service delivery meets expectations.
• Manage and guide change champions and key stakeholders at all levels / cross departments and geographies on how to address resistance to change / obtain buy-in on complex and challenging situations
• Stimulate regular honest and constructive two-way feedback
• Understand business continuity plan to ensure own role is understood in case of a disaster situation and the support they can provide.
• Drive roll out of robust business readiness and knowledge transfer (around upskilling new members of staff) plans to speed up adoption and minimize business disruption and resistance during the transition and post deployment period
• Matrix management of one or more resources, depending on size and complexity of change, to ensure that people, resources and processes are aligned with business needs and fit for purpose.
• Consistently deliver best practice change interventions that align / delivers business priorities and strategy
• Share and collaborate with new members of the team to become confident subject matter experts in change management

Preferred Competencies/Skills

• Excellent communication skills both written and verbal
• Ability to liaise with all levels of internal and external stakeholders
• Relationship, influencing and negotiation skills
• Strong ability to facilitate outcomes within the business using influencing and negotiation skills
• Resilient, self-driven & emotionally intelligent

Preferred Experience

• Matrix management, relationship and network building skills
• Practice build of a network of skilled change managers with deep business knowledge
• Senior stakeholder management experience
• Strong people management skills
• Solid (7+ years) of experience in a Change Management role (preferred) and leading large scale transformation/ behavioural change programme experience in a large, blue-chip organization.

Preferred Knowledge

• Expert knowledge of change management skills and on the use of project management practices, methodologies and tools
• Accreditation on Change Management (e.g. PROSCI Change Management Practitioner and Project Management (e.g. PRINCE2 Project Management Practitioner)