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Business Analyst (some Salesforce exp required)

Evermore Global
Job LocationLondon
EducationNot Mentioned
Salary50,000 - 55,000 per annum, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Business Analyst (some Salesforce exp required):

  • Remote first (client based in London).
  • Permanent.
  • Circa £55k (depending on exp).
  • Excellent package.
Company & position overview for Business Analyst (some Salesforce exp required):Our client is a specialist, global, information services company that has multiple award winning brands focused around data and digital services within their portfolio. Were currently helping them to hire an experienced Business Analyst who has some priorSalesforce experience.Role overview for Business Analyst (some Salesforce exp required):As a member of the Salesforce delivery team, you will live and breathe the companys global processes across Marketing, Sales, Client Management and Customer Service. Collaborating with Global Process Owners and brand stakeholders you will identify the mosteffective ways of leveraging their platform capabilities to improve business performance and support their growth strategies.Using group sessions, facilitated workshops and stakeholder interviews youll seek to understand how brands must adapt in order to adopt our global processes successfully, documenting this in a manner that allows you to socialise the salient points withthe wider project team and other stakeholders accurately.As an ambassador of our global processes, you will build strong relationships with your stakeholders to become their trusted advisor and business partner. Their brands will look to you as a Salesforce functional expert and expect you to enable them to maximisetheir investment in their customer management platform; youll be expected to co-create robust, efficient and effective solutions with other members of the delivery team, identifying gaps and driving Level 5 process definition.Accountabilities (in brief) for Business Analyst (some Salesforce exp required):
  • Facilitate and lead client discussions to determine and understand their requirements and
  • expectations (applying robust prioritisation) through group-based scoping sessions, workshops or one-to-one interviews.
  • Document functional requirements, data requirements, "as is" & "to be" processes and technical designs, clearly and concisely, translating these into clear user stories and acceptance criteria and managing the product backlog.
  • Analyse recommended solution options to establish which option(s) best fits client requirements and our Marketing, Sales and Customer Service global processes, within scope and budget.
  • Uphold the customer management platforms underpinning global processes and partner with Global Process Owners to evolve and adapt them in line with the changing business landscape.
  • Ensure stakeholders are kept abreast of development progress, using a mix of written comms.
Essential and Desirable experience required for Business Analyst (some salesforce experience required):
  • Proven background as a Business Analyst.
  • Minimum of 1 years experience with Salesforce
  • Experience working with 3rd party delivery partners and AppExchange vendors is desirable.
  • Project Management qualifications are beneficial as is experience of agile project delivery and working in a team that includes skilled Salesforce developers.
  • Ability to identify and reconcile conflicting business requirements by understanding persona-based business problems and proposing functional and process solutions, accordingly.

Keyskills :
Digital ServicesUser StoriesExperienced Business AnalystBUSINESS ANALYSTSALEFORCE

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