Business Analyst / Marketing & Charity Fundraising

Job Description

Business Analyst who has experience using Salesforce or similar CRM systems, leading projects and digital marketing and fundraising campaigns is required for an international development charity based in London.SALARY: £40,185 - £41,561 pro rata (including London weighting allowance)+ Excellent Benefits (see below)LOCATION: This is a hybrid role where a minimum of 40% of your time will be required in the London Office. Other flexible working arrangements are available.JOB TYPE: 18 Month Full-Time, ContractWORKING HOURS: 35 Hours per WeekJOB OVERVIEWAre you a Business Analyst who is passionate about using your skills to build a fairer and better world The organisation is recruiting a full time Business Analyst with a sound knowledge of end-to-end processes who will support consistent and effectivedelivery of successful marketing and fundraising campaigns to their supporters. Their fundraising, marketing and communications programme are designed to inspire their supporters to engage with and donate to their vital work overseas. As the Business Analystyoull play a key role in ensuring this happens.Confident with CRM systems, digital platforms, tools and data, you will have proven knowledge of project coordination, detailed campaign mapping and guiding colleagues through effective multi-channel, multi-stakeholder planning processes.Reporting into the Head of Individual Giving, you will accompany your Fundraising colleagues to deliver an ambitious programme of insight-led supporter marketing and communications.An effective peer to peer communicator, you are skilled at translating marketing and fundraising requirements for technical service teams (e.g. IT, Supporter Care, Digital Communications, Data and Insight, Creative Communications and Volunteer Specialists).You will also help translate technical planning requirements for Fundraising colleagues whilst also identifying people and tasks that need additional support in supplying essential planning and fulfilment information.As a successful candidate you will lead on ensuring internal business processes are fit for purpose and implemented consistently across all supporter campaigns.You will also assist in identifying and on occasion, project manage technical developments to improve the experience of supporters.DUTIESYour duties as the Business Analyst include:

• Build and maintain a detailed understanding of team supporter objectives and the capability of the organisations digital technology, data and supporter systems (e.g. CRM, digital marketing platform functionality e.g. Salesforce Marketing Cloud etc).

• Work with teams to complete an appropriate level of project planning and documentation to back up all important project elements

• Hold a priority focus on digital campaigns, include hands on assistance with project definition, business case and options analysis, financial analysis, due diligence, scheduling and project initiation documents. Take the lead in producing procurement documentationand data protection impact assessments

• Use modelling techniques to map data requirements, supporter segments, sequence flows and communications plans

• Create visualisations and diagrams to capture ideas and proposals, sense check logic, elicit requirements, and explain and refine the step by step sequences and scenarios

• Take responsibility for the campaign hierarchy in the CRM systems

• Ensure end to end data flows are set up accurately and that all automations are coherent and aligned with communications plans and objectives

• Capture detailed data requirements for personalisation and work with technology and data teams to map the correct data fields and segments

• Provide support with testing of new functionality and data flows

• Coordinate with technical teams and suppliers for timely delivery of campaigns

CANDIDATE REQUIREMENTS

• Confident and proficient use and understanding of supporter relationship data systems (ideally Salesforce and Salesforce Marketing Cloud), IT and digital solutions

• Evidence of leading projects which have multiple dependencies and involve different teams of people from inception to final implementation

• Working knowledge of applicable GDPR, particularly in relation to marketing

• Excellent influencing skills and able to foster positive relationships and enable cooperation and ownership of shared objectives

• Good analytical mind; well used to extract and interrogate data and apply insights and develop ideas alongside others

• Challenges and improves existing practices to optimise the performance of marketing campaigns

BENEFITS

• Flexible Working
• Generous annual leave allowance
• Life Assurance
• Permanent Health Insurance scheme
• Contributory pension scheme (10% employer with 5% employee contribution)
• A free and fully confidential health advisory service
• Employee Assistance Programme
• Season Ticket Loan
• Childcare vouchers
• Eye Tests
• Learning and Development Opportunities
• Activities for Staff.....plus more!

APPLY TODAYBy submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-C9557Full-Time, Contact Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.