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| Job Location | London |
| Education | Not Mentioned |
| Salary | £20.00 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
Benefits and Housing Needs AssistantHackney£20 Per Hour I am recruiting for a local authority who is looking for someone to work within the Complaints Team. The Complaints Team is a very busy business area within the Benefits & Housing Needs Service that deals with all forms of casework such as; formal stage 1 complaints,members enquiries, mayor enquiries, MP enquiries and Freedom of Information requests. This is a 36 hours per week hybrid role you will be expected to work from the office up to 3 days each week. You will work as part of a team to triage new / existing casework assigned to the Benefits & Housing Needs Service.You will be expected to examine allcasework to determine whether the case has been correctly signposted to our service for a formal response.For all cases that require formal responsive action from the Benefits & Housing Needs Service, you will then assign the query to a member of staff, so they can commence the process of investigation and draft response. On approval of the draft response, youwill ensure that all approved responses are correctly formatted to our Corporate standards and sent (by post / email) to the correspondent in a timely manner. Throughout this process, You will be responsible for ensuring the service maintains an accurate audit trail of all queries handled by this service. You will be expected to work closely with all case handlers across the service providing advice and technicalsupport on the use of our business system where necessary. Key Requirements Must be able to empathise with customers to understand the concerns conveyed in their formal queries to us.Must be an adept communicator, well organised time keeper, positive self-starter, with the ability to prioritise their day-to-day work, that works well on their own and/or as part of a team.Must be ICT literate with the ability to use computer devices proficiently, whilst using a range of digital applications to communicate with staff colleagues effectively.