Availability Manager

Job Description

This role will involve the coordination, management and analysing the reporting of availability of services and technologies on the organisations IT estate.Client DetailsMichael Page are delighted to be partnered with a UK government body to support on the recruitment of multiple technology positions. As part of this recruitment drive, we are currently looking for an Availability Manager.DescriptionYou will coordinate, manage and analyse the reporting of availability of services and technologies on the organisations IT estate.Inherent in this critical assurance activity, is a requirement to ensure that all service designs and contracts appropriately captures the business need for availability. Having articulated the requirement for availability, you will monitor system and serviceperformance to ensure that the requirements are met and tested.You will engage with Senior Stakeholders to determine the requirement and to review performance against the requirement, this role will conduct analysis into availability failure determining root causes and working with the capacity Manager and Problem Managerto provide mitigations and remedial changesAs part of your role you will:1. Lead the Availability Management Function and manage direct reports2. Be responsible for the production and analysis of a comprehensive suite of availability management reports from across the Technical Operations function.3. Manage the coordination of the reception, collation and analysis of availability management reports from contracted service (PaaS, IaaS and SaaS) providers.4. Manage the consolidation of all reports in to a suite of Management Information (MI) products that will support executive decision making5. Work with the Capacity Manager and Problem Managers to analyse availability reports, determining root causes and providing recommendations to mitigate or change poor performance.6. Engage with Senior Stakeholders to determine Availability requirements for new services and components, ensuring the requirements are incorporated into service designs and contracts.7. Work with the Enterprise Architecture and programme delivery communities to ensure that service design and contract tendering incorporates business availability requirementsProfileEssential skills* proven experience of Availability Management* Excellent communication skillsQualificationsITIL V3 Foundation CertificateApplication Process:Well assess you against these behaviours during the selection process:

• Making Effective Decisions
• Managing a Quality Service
• Delivering at Pace

Office Locations:Bootle, Buxton, Leeds, London, Sheffield, York**Regular travel to Bootle will be required**Job Offer

• £31,663 to £35,906 + Posts in London receive an additional £4,378 London Weighting Allowance
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• Access to the highly competitive Civil Service Pension Scheme to which the employer contributes 27.1%, far more than in the private sector.
• Family friendly policies and working hours to help balance your home life and career
• 25 days annual holiday increasing to 30 days after 5 years service, plus bank holidays and 1-day Civil Service privilege leave
• Parental leave benefits: Maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks statutory pay and a further 13 weeks unpaid, and paternity leave of 2 weeks full pay.

**Successful candidates must pass a disclosure and barring security check.*****CLOSING DATE: 11:55 pm on Sunday 25th July 2021***