Audio Visual Field Service Engineer

Job Description

The OpportunityThis is a great opportunity to join a professional and developing Service team in a multi award winning company which is part of the PSNI Global Alliance network. They provide competitive rates of pay, 20 days paid holiday, a generous pension scheme and annualbonuses based on company performance. They also offer and encourage ongoing training and professional development.For this field service engineer role supporting key enterprise and university clients, the successful candidate will have years of experience working hands on with complex AV systems, still be excited by the technology, and be keen to deliver outstanding customerservice.

• Daily duties will include room and system checks, responding to requests for support, investigating and troubleshooting both AV and IT issues at the site and ensuring any active tickets are updated.
• The role will be responsible for inspecting, diagnosing and repairing AV/IT systems including presentation systems, digital signage systems, UC and VC systems and QSC audio systems.
• A working knowledge of audio visual equipment including display equipment, control systems and complex audio systems plus communications protocols such as RS232 and RS485 is also required. TCP/IP network knowledge and understanding will be essential tothe position, as is the ability to use network diagnostic tools such as Wire Shark and Packet Tracer.
• The ability to follow a schematic showing audio visual signals and control signals for interconnected devices is essential as is the ability to diagnose faults within the systems.
• The successful candidate will be competent in the use of small hand tools and soldering for the purpose of making interconnects. All systems are modular so no electronic component level repair is undertaken.
• This role will involve the occasion requirement to oversee sub-contractors of a technical nature. Ongoing technical training and access to CTS accreditation will be provided.
• Fault finding rectifying AV/IT systems at the client site Providing remote assistance and onsite technical support for clients
• Completion of service reports and ticket management on company systems
• Attending service handover meetings with the project team to ensure familiarity with new sites moving into support
• Carrying out preventative maintenance on installed systems at the site
• Providing technical assistance to Service Coordinators for handling customer enquiries as required.
• Reporting any escalated matters directly to line manager
• Liaising with other project and engineering teams to develop customer and site knowledge as necessary

Based in London or Home Counties the role covers sites in London, salary doe to £37k plus van and benefits.Your skills and experience

• Experience of installing, commissioning and servicing commercial audio-visual systems including projection, flat panel, control systems, power amplifiers, DSPs, audio / video matrix systems, digital and analogue signal transmission formats.
• Experience with Crestron NVX systems
• Must be able to work un-supervised, under time pressure and to deliver outcomes to budget and
• required timeline.
• Self-driven, organised and results oriented.
• A people-person who prioritises customer/user experience
• Able to use access equipment and physically install hardware into client sites without technical assistance.
• Relishes a challenge and stops at nothing to overcome problems they encounter
• Effective communication with both technical and non-technical individuals is important. This is
• a client facing role and as such the successful candidate will be expected to represent the company in a competent,
• professional and friendly manner.
• Product Knowledge
• Audio Systems (Balanced / Unbalanced)
• Basic computer networking, TCP/IP, MAC, SubNets, VPN
• Video Conference CODECs
• LCD DLP Projectors
• Large Format Flat Panels
• Crestron control systems
• Crestron AV switching and matrix systems (digital analogue)
• Signal extenders over catX / HD Base T formats
• Lighting systems / DMX control
• VoIP / Dante

UK Driving licenceHNC/D Electronic Engineering / computing,CCENT, or equivalent.The OrganisationOur client is a well established and award winning global AV integrator who design, integrate, install and maintain robust AV systems and environments. They offer excellent working conditions, career progression and ongoing training.The RecruitersAV Jobs are the No. 1 Audio Visual recruiters in the UK and rest of Europe. We work with clients and candidates alike to ensure the right fit for every job, every time.

Keyskills :
Video ConferencingServiceAudio Visual engineeringUnified CommsDigital signage