Associate Service Manager

Job Description

Associate Service ManagerLocation: LewishamJob Type: TemporaryDuration of booking: Expected to last up to 12 weeks with the possibility of an extensionProposed start date: ASAPSector: HealthcareBase: HospitalBand: 7Pay Rates: £24 - £27 PAYE inclusive of holiday pay per hourDepending on skill and experienceWorking Days and Hours: Monday to Friday 9:00am-5:00pmJob Summary:

• To assist the General Manager to develop and deliver high quality, patient / service user focused and cost effective pathways and service meeting the requirements of our commissioners and the Trusts Annual Business Plan.
• To contribute to the overall divisional strategy in providing and developing a working environment and open culture which fosters high morale and commitment among all staff and promotes their wellbeing, professional and personal development.

Main Duties:

• To assist the Divisional Management Team in ensuring the smooth and effective running of the Division.
• To support on the delivery of 18 week performance for the Trust ensuring that the access policy is followed.
• To be responsible for weekly reporting on 18 week performance and supporting the General Manager in capacity planning to ensure sustained achievement of the target.
• To act as lead manager for the booking team and provide primary budget management for pay and non-pay within that service areas.
• To ensure that the Divisions activities focus on supporting patient care within available resources and in line with the strategic direction of the Division and the Trust.
• Responsible for the delivery of identified quality and service improvement projects or development programmes that contribute to the modernisation of patient services
• To ensure the delivery of excellent, patient focused and cost effective services which are responsive to the needs of patients, carers and General Practitioners and are in line with the Trusts strategic direction and service plans.
• To set and review standards of inpatient and outpatient based services continuously, in line with the national performance targets, local contractual requirements, activity and financial targets.
• To play an active role within the Divisions Management Team, participating in the full range of the Divisions affairs.
• Deal with and respond where appropriate to all complaints in accordance with Trust policy, ensuring that any necessary remedial action is taken.
• To ensure the efficient organisation of services, co-ordinating Consultant and junior doctors leave in order to support the delivery of 18 week and access targets.
• Support the Divisional Management Team to achieve CIP targets and work with key stakeholders and partners to maximise the QIPP agenda
• To compile on a regular basis complaints analysis for the Division Team ensuring that these are updated within the set timescales.
• To attend and participate in Divisional Meetings and to represent the Division (or Trust) at external meetings as required.
• To attend relevant departmental meetings within the Trust to represent the Division and provide updates on various issues e.g. Service Delivery, HR issues, Health & Safety matters, Security issues.
• As a member of the Divisions Management Team, ensure that the Division meets performance targets.
• To identify and lead change management and redesign projects to achieve access targets.
• To undertake risk assessment for areas of responsibility and ensure that appropriate health and safety, fire and other statutory regulations are adhered to.
• To provide regular reports to the Division Team relating to activity, identifying adverse variances and monitoring activity trends.
• To ensure accurate recording of all activity within area for which the postholder is responsible, including any service plan monitoring information as required.
• To monitor achievements of quality standards, particularly performance targets and support initiatives to maximise throughput and minimise delayed discharges.
• To prepare monthly performance monitoring reports for the Divisions Management Team and to prepare more detailed quarterly analysis of performance trends.
• To prepare Business Cases for service developments for submission both internally and externally as required.
• To act as the Divisions link for both internal and external IT developments, in particular to support the development of the Electronic Patient Record.
• To support the Division in planning and scheduling for capital developments
• To deputise for the other Service Managers in periods of absence.

Skills/Qualifications needed:

• Educated to first level degree or equivalent experience
• Management/leadership qualification or equivalent experience at post graduate level
• Further relevant training
• Proven experience of working in a management/leadership role in an acute healthcare environment.
• Experience of leading and motivating a team
• Leading service changes to improve performance and leading projects
• Identifying and interpreting national policy and implementing required changes
• Awareness of current legislation and developments and agenda within the NHS, particularly in relation to 18 weeks RTT.
• Financial procedures including budget setting and working knowledge of financial processes
• Business planning /annual planning/long term planning
• In depth understanding of change management
• Able to use IT systems including Microsoft Office
• Knowledge of service improvements/transformation and project management
• Good analytical and problem solving skills - ability to analyse highly complex

Keyskills :
HealthcareManagement SkillsNHSservice managerAssociate service manager