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| Job Location | London |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Join Our Team as Associate Director, Client Services, PVB Are you ready to elevate your career in finance and client services Were looking for a dynamic and proactive Associate Director to join our team at Standard Chartered Bank. If you thrive in a fast-paced environment and have a passion for delivering exceptionalcustomer service, this opportunity is for you. Key Responsibilities: Business Excellence: • Collaborate with Relationship Managers to achieve financial targets through robust support functions. • Deepen client relationships by delivering outstanding customer service. • Efficiently manage governance items for Relationship Managers, ensuring compliance with strict due dates. • Provide accurate and timely support to Relationship Managers. • Produce high-quality phone and written correspondence to clients. • Identify cross-sell opportunities and refer them to Relationship Managers. • Manage the preparation of Client Due Diligence (CDD) reviews, ensuring deadlines are met. Global Collaboration: • Liaise with other departments and promptly address complaints. • Challenge and streamline processes to enhance efficiency and improve client service. • Daily review of overdrafts, account balances, and deposit reports. Risk Management: • Actively participate in preventing money laundering and fraud by adhering to the banks policies. • Ensure compliance with regulatory standards, including the FCAs Treating Customers Fairly principles. Governance and Compliance: • Uphold FCAs Treating Customers Fairly standards consistently. • Stay updated on SCB Private Bank products and developments in banking and finance. Qualifications Required: • Financial qualification is advantageous. • Tertiary education preferred. Role-Specific Competencies: • Manage Conduct. • Manage Risk. Our Key Stakeholders: • Head of Client Services. • Relationship Managers and Team Leaders. • Investment Advisers. • Regional Manager. • Operation teams in London/Jersey and Chennai. • Compliance & Ops Risk. • External clients. Why Choose Standard Chartered Bank • Competitive compensation and benefits. • A supportive and collaborative work environment. • Opportunities for career growth and development. • Be part of a global banking leader with a commitment to ethics and compliance. If you are ready to make a significant impact in the finance industry, apply now to join our team of professionals dedicated to excellence! Standard Chartered Bank is an equal opportunity employer.