Asset Servicing SME

Job Description

Job SpecificationDepartment Overview:CSD FM UK is part of the Global FM CSD organisation. The GEP/GSF Client Loyalty Team within CSD FM UK comprises of GSF ELR (Equity Lending and Repo) settlement activities, Equities settlement activities, Derivative SWAPs and Asset Servicing. The team deliversoperational services to business partners and clients in global locations, across 40 developed and emerging markets, and is responsible for the day to execution, control and delivery of operational services, including agreed regulatory responsibilities.In addition to working closely with our Business Partners and external clients CSD FM is responsible for managing Service Providers and coordinating with other support functions of the bank such as Finance, Market Risk and Product Control, Credit, Compliance,Legal and IT to ensure services are delivered to the highest standard and meet regulatory, risk and control requirements.The department is responsible for end-to-end settlement processes for both cash equities business lines and equity lending and repo and includes oversight and management of offshored and outsourced processes. The team provides analytic or administrativesupport to traders, liaises with counterparties and clients (both internal and external) and manages the interactions with Accenture Post Trade Processing (APTP/ATOM) - our main service provider in relation to all aspects of the Asset servicing and settlementactivities required for the effective, accurate and timely settlement of all trade activity.There will be opportunity to participate in change initiatives as required in support of the development and maintenance of services and regulatory requirements, ensuring changes are integrated into the operational execution or service delivery maintainingSLA, service and control standards.Main Duties and Responsibilities of Role:The team ensures that multiple stakeholders and Service Providers have a single point of contact through which responses to informational requirements will be guaranteed. It provides the governance around client and service performance through the receiving,routing, monitoring and reporting of information.Operations processing is sourced by ING from a third-party provider. Most processes are delivered by the third-party provider with ING managing oversight through an established service model which includes service meetings, SLAs and KPIs. Except for certaintax related activities, ING does not process any Asset Servicing activities onshore.The Operations Specialist will be responsible for oversight of the end to end Asset Servicing process for both Cash Equities and ELR activities. They will work with Clients, Agent Banks, Service Providers, Business Partners and internal ING departments includingFinance, Market Risk and Product Control, Credit, Compliance, Legal and IT.Management of Information relating to Asset Servicing* Management of business-critical information flows between Stakeholders & Service providers* Recording and tracking cases to resolution* Producing MI for supporting Stakeholder and Service Provider performanceManagement of Operations Interactions relating to the following topics* Product Knowledge * Operational cases (defined operational / control responsibilities within the service model) * Service performance * Operational decisions * Operational incidents / Dispute management* Front Office supportManagement of Operations Executions* Management of end-to-end Asset Servicing process with particular focus on complex corporate action events and high value positions* Monitor and review of open corporate action and dividend claims* Static Data to include SSI call back and creation * Tax reclaims and relief at source for agent bank accounts* Front office support and liaison in respect of events* US withholding and reporting including 1099, 1042 and 871m* Break reporting and resolution plus control account monitoring* Participation in change activitiesCandidate ProfileQualification/EducationEssential: Good standard of GCSE gradesDesirable: A Level/DegreeExperience/KnowledgeEssential: More than five years experience of working in an operations function managing Asset Servicing Has a solid understanding of all corporate action and income events  Experience of global markets and multiple instrument typesDesirable: Experience of working in an operations function managing Asset Servicing processes Management of onshore, offshore and virtual teams Understanding of US withholding and reporting requirements Cash Management experience Experience of using Gloss Intermediate Excel Knowledge (Macros, V Look up etc) Exposure to Agile principles and methodologyPersonal CompetenciesEssential: Team player with a positive, can-do attitude Collaborative and able to develop and maintain relationships Ability to transfer knowledge and share information Self-motivated Flexible and proactive Able to plan and organise to effectively prioritise and meet deadlines Customer centric Excellent investigation and problem-solving