Area Manager , DRM5

Job Description

As an Area Manager, you’ll have responsibility for the day to day management of a Delivery Station, providing leadership to Shift Managers, Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationshipsand performance. This team will be entrepreneurial, wear many hats, and work in a highly collaborative environment that’s more start-up than big company. We’re in unchartered territory, doing what’s never been done. The adopted attitude is that no idea isa bad idea, and the best ideas are the ones that should be tested and tried. You will need to thrive and deliver results in an ambiguous, fast paced, dynamic environment. If you have a quality focused, customer obsessed industry background which carries withit experience of working in a fast paced, ever changing and ambiguous environment (such as manufacturing, the military or engineering for example) wed love to hear from you.Key job responsibilitiesThe role will be based on Back End Night shift, working Wednesday Morning through to Saturday Morning from 00:00 to 10:30• Overseeing the operation that focuses on the delivery of Amazon orders direct to customers • Support your team of Shift Managers and the operations leadership team in daily management of the delivery station, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers, including agencymanagement representatives and their drivers•Working to KPIs such as Delivery On Time, First Time Delivery Success and Enhancing Customer Service •Thinking analytically about project management with attention to detail, the ability to influence others and exceptional organisational skills.•Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements •Finds practical and simple solutions to complex problems without sacrificing quality or core functionality •Ability to utilize exceptional problem-solving, and communication skills to influence business and technical audiences •Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback •Map business requirements, understand business process, study and analyze workflows, design solutions•Continuously utilize software and hardware tools to ensure normal day to day operations. Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed•Communicate daily metrics and report exceptions We are open to hiring candidates to work out of one of the following locations:London, GBRBASIC QUALIFICATIONS • Degree qualification or equivalent. • Has knowledge and experience in direct-to-customer fulfilment operations as well as excellent technical, problem-solving, and communication skills.• Advanced level in verbal and written skills.• Experience defining projects, collecting requirements, designing process solutions • A forward thinker, with an ability to manage high levels of ambiguity and thrive on change. • Qualifications in Engineering, Operations, or related fields is a plus. • Excellent written and verbal communication skills; ability to communicate effectively and build partnership relationships with both agency management representatives and their delivery providers. • Experience with performance metrics and process improvement with demonstrable problem solving skills and analytical skills.• Ability to work for different managers: we move managers around to meet business needs and as our business grows and you must adapt to changes in management. • Excellent customer service skills and interpersonal skills.• Direct management experience for employees and their performance. • Willingness to work flexible schedules/shifts/areas. PREFERRED QUALIFICATIONS Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you. Experience working with Lean, Six Sigma and Kaizen techniques. Experience working in another logistics environment. Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. 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