APS System Support Analyst Servicing

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 0% Are you curious, motivated, and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team thatis open, collaborative, entrepreneurial, passionate and above all fun. About the team The Merchant APS team provides second and third level Application Support, supporting the FIS Merchant Solutions Acquiring Platform. The Acquiring Platform is responsible for the clearing, reporting and settlement of transactions to our customers and card schemes.It also provides a front-end for Operations to manage our customers and interacts with third parties to process disputed transactions. What you will be doing

• Provides 24 x 7 on-call support for all assigned production-related systems
• Troubleshooting and investigation of production incidents following ITSM processes
• Problem and defect management
• Develop and execute scripts that may modify data not updateable via user interface
• Conduct code-level software analysis to identify root cause of incidents
• Interface with internal clients, business managers, Product and Development teams to resolve incidents and support permanent fix
• Represent team on cross-functional initiatives for production, support, and development activities
• Interpret and present data and analysis to management and other stakeholders as needed
• Provide QA for production change written by others
• Define, develop, and maintain production support documentation in our knowledge base
• Support of Disaster Recovery, Code Release, and other change events
• Proactively identify improvements and enhancements to working practices

What you bring:

• Strong analytical and problem-solving skills
• Service management ethos and disciplined approach to management of support tasks
• Strong interpersonal skills, demonstrating a variety of influencing styles
• Show a desire to take the initiative, moving issues forward with clarity. Demonstrate an ability to think outside the box while defining solutions in a workable form
• Understand the role of Site Reliability Engineer and the role that plays in an organisation
• Excellent Communications skills, written and spoken
• Knowledge of ITSM and SDLC processes
• Build trust, willing to express opinions in debates, buy into decisions showing commitment and accountability
• Technical skills in the following areas

- Siebel including the following components - Siebel Mobile Client, Siebel eMail Automation, Siebel - Excel Integration, Marketing, Consumer Goods, Sales, eScript, - Configuration, EAI, VB, MS Office Suite - Enterprise Integration Manager (EIM) - Workflow Manager - Knowledge of Kafka - Experience in supporting APIs - At least 3 years in Oracle or relational database - At least 3 years in PL/SQL or any scripting language Added bonus if you have:

• Knowledge of the global payments industry or a good understanding of payments transaction life cycle will be an advantage
• Knowledge of Control-M scheduling
• Knowledge of Salesforce

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• A variety of career development tools, resources, and opportunities
• A broad range of professional education and personal development opportunities

#LI-MQ1 #LI-Hybrid Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsiblefor any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass