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Applications Team Leader / Manager

Allen Lane
Job LocationLondon
EducationNot Mentioned
Salary£50,000 - £60,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

12 MONTH FTCAllen Lane are delighted to be supporting a central government organisation in the recruitment of an applications team leader / manager to support the delivery of key applications within the organisation.The successful candidate will be a well organised, structured thinker who is a good communicator, comfortable in a customer facing role, able to influence positive change and deliver key messages to a range of stakeholders. They must also possess stronganalytical skills and be able to make sense of complex and logical problems quickly.Responsibilities

  • Manage and communicate with both internal (including senior leaders) and external stakeholders/ suppliers as a subject matter expert and to also manage incidents, problems and changes up to major incident level.
  • Liaise closely and drive suppliers to ensure speedy resolutions to application issues impacting users and the organisation.
  • Provide day-to-day management of applications/ tools to ensure delivery of a high-quality service.
  • Operate and provide support with application developments and testing (UAT) of fixes/ changes, service packs, releases and upgrades including writing tests scripts.
  • Responsible for system maintenance and configuration including joiners, movers, leavers.
  • Proactively coordinate delivery of continual improvement initiatives including development of processes and governance.
  • Provide user support effectively for a range of business-critical applications relied on by the service line.
  • Responsible for supporting and delivering key processes - including producing comms, training, creating and updating guidance, data analysis and reporting.
  • Monitor incidents and produce statistics and recommendations to improve services and customer satisfaction.
Key skills / competencies:
  • Clear and confident communicator with good influencing skills
  • Drive and determination to overcome obstacles, resistance or challenges in order to achieve goals
  • Good problem solver / logical thinker able to work through problems to identify root causes
  • Brings new innovative ideas for improving service offerings and support
  • Intellectual curiosity, especially about technology and business process related matters
  • Ability to work co-operatively and collaboratively as part of a team to deliver a team effort
  • Experience of providing user support
  • Good understanding of the technical operations of an IT team and their operational impact on business applications
  • Experience of service management best practice/ ITIL principles, developments and the supporting technology
  • Intermediate to advanced level of MS Excel (e.g. for data analysis and reporting)
  • Enthusiasm and a commitment to providing excellent customer service including a track record working at pace to resolve issues and get things done

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