Applications Consultant

Job Description

PURPOSE OF THE ROLEApplications ConsultantTo provide innovative solutions to our clients’ business needs by delivering and assisting in managing all stages of a customer project including demonstrations, design, development and implementation of the Oracle applications in which we specialise. Additionally, to play a leadership/guiding role to junior resources alongside, or in the absence of, a Principal Consultant.RESPONSIBILITIES Working in Consulting’s HQ or at client sites across the UK and Europe (and possibly beyond).Key Activities Performing a senior technical role, guiding Consultants and client personnel on best-practice techniques; Performing a team leader role, leading and managing the teams on customer projects; Coaches more junior consultants in the company’s delivery approach and standards; Designing and architecting solutions, consisting of but not limited to:- Conducting end user interviews with our customers users, for the purposes of identifying gaps and challenges with their user experience and user journeys.- Leading and facilitating user experience focused workshops with customers- Leading workshops and client meetings to understand the Business Requirements where further detail is needed;- Eliciting and challenging the customer’s Business Requirements and potentially supporting the documentation of these requirements;- Leading solution designs, describing how the Oracle application, or a module of the Oracle application, fits in to the rest of the architecture;- Prototyping and designing wireframes to support user interface and user experience design activities- Creating functional designs, high-level designs and low level designs as appropriate. Providing implementation, enhancement and support of Oracle application based solutions, consisting of but not limited to:- Learning, and keeping up to date with Oracle application configuration skills;- Configuring the Packaged Software to support the business requirements and end user experience goals;- Configuring the Packaged Software to support integration to other packaged and custom software;- Supporting testing and deployment of the application solutions;- Supporting design and execution of data migration activities. Identifying where Packaged Software design decisions can have wider impacts and raising those to client and/or Consulting personnel. Communicating technical solutions to both client and Consulting staff in a clear and concise manner; Delivering demonstrations, as part of pre-sales or during implementations; Interfacing with key client staff on a day-to-day basis; Potentially acting as the most senior Consulting consultant on a client site, and managing the client relationship day-to-day; Providing accurate estimates for work being carried out by oneself and by team members; Identifying and raising, risks and issues; and Managing hours so that timelines are achieved in accordance with the quality standards of Consulting.Occasional Activities Identification of opportunities to help customers further; Creation of blog entries for the company blog; Assisting the Marketing Manager and Business Development personnel in producing technically accurate marketing offerings; Engaging with Oracle as part of understanding more about the products in which we specialise and their roadmaps; Training new Consulting personnel, or end-customer personnel; Creation and maintenance of Best Practice Technical Notes, as well as internal Training Courses, covering modules of the Packaged Software; Training on, and implementation of, non-core technologies at clients or Consulting; Making presentations to customers, either as part of a project or during the clients Consulting’s sales activities; Supporting day-to-day operational activities of Consulting; and Any other duties requested by management commensurate with the grading of the post. (Potential) Ownership of important internal initiatives, where requested by management. This may include:- Investigating approaches and making recommendations for evangelising, rolling out knowledge and supporting the success of the initiative;- Investigating and/or delivering learning and development opportunities;- Overseeing of other team members taking part in the initiative;- Providing advice to other colleagues involved with the initiative; and- Reporting to management on progress.Core Organisational Activities Maintaining own levels of Continuing Professional Development relevant to the role and needs of Consulting; Reviewing, evaluating and developing own contribution to Consulting; Ensuring compliance with quality systems; Providing support for colleagues; Required skills

Applications

CRM

Oracle

Siebel

Keyskills :
Applications CRM Oracle Siebel