Application Support Engineer

Job Description

Application Support is a global team that provides specialized technical support across the suite of trade processing and workflow solutions that support all participants in OTC trading from pre and post trade notices of execution, trade confirmation andallocations to clearing and reporting. The application support team works collaboratively, both internally and across our external customer base, operating in a sharing and learning culture with a view to build continuous improvement in our processes. Position summary We are seeking an experienced Application Support professional to join the team in London. The role encompasses 2nd line technical application support for our Trade Processing applications. This person will report directly to the Regional Manager responsible for application support on these systems and will work closely with the global team contributingto the quality of our support. Duties & accountabilities

• Provide second line client-facing technical support for issues escalated by first line support teams
• Apply strong technical skills and good business knowledge together with investigative techniques and problem-solving skills to identify and resolve issues efficiently and in a timely manner
• Work collaboratively with development team required for third line escalation
• Monitor system operations to detect potential problem and raise the appropriate service outage ticket to initiate the incident management process
• Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements
• Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support

Business Competencies

• Knowledge in SQL and RDBMS - including stored procedures & complex joins. Ability to program in SQL is a plus
• Understanding of operating systems most especially Windows and Linux. Good scripting experience (preferably including python) an advantageU
• Knowledge of networking basics and topology. CCNA certification an advantage
• Familiar with monitoring tools such as Splunk, Centreon, Solarwinds and Monolith.
• Understanding of software systems and technologyU
• Good understanding of Application Support processes
• Good understanding of software support team functions and a solid understanding of the end to end application development process.
• Awareness of Derivatives products and Trade Processing (desirable)

Personal Competencies

• Strong analytical and problem solving skills
• Demonstrated ability to work independently with minimal supervision
• Ability to prioritize and multi-task balancing technical, business and other drivers
• An Owner - Making sure tasks are followed through and completed
• Open minded, flexible and willing to adapt to changing situations
• Process Oriented - happy to recommend, work to and support good processes and controls.
• Must be a good communicator both written and verbally, as this is also customer facing in addition to working collaboratively with internal teams.
• Must be able to effectively communicate handover of issues inwards from APAC and outwards to US in a Follow the Sun support model.

----------------------------------------------- Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status,military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.