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Application Support Analyst (web, Javascript)

RecWorks Limited
Job LocationLondon
EducationNot Mentioned
Salary£30,000 - £50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Application Support Analyst (Web Products, Javascript)Fully Remote ( London based office once a week post Corona)We are looking for a skilled Applications Support Analyst to work within a technical team producing innovative sports betting products. Demonstrating the ability to work across different areas and stages of web product development: understanding business requirements; JavaScript development; testing; applying changes to customer environments.Responsibilities and Duties:

  • Initial customer call management, triage and resolution of incidents and requests
  • Updating Jira tickets and informing the Service Desk of progress
  • Initiate and support continual service improvement through identification of opportunities
  • Own and drive customer issues to resolution, ensuring best practice for end to end support of tickets
  • Ensure the smooth running of systems through daily monitoring of error logs and system files
  • Providing 2nd & 3rd tier technical support
  • Identifying and fixing bugs
    • Skills and qualifications:
  • Good JavaScript ES6 specification knowledge
  • Exp
  • Experience with frameworks (any of React, Node.js, Marionette/Backbone, Sencha Ext JS)
  • GitHub
  • WebSockets (desirable)
  • Cordova (desirable)
  • Experience of testing methodologies, ideally using Jest or other JavaScript unit tests
  • Understanding of good website design and mobile-first principles
  • Understanding of JavaScript bundler processes (CommonJS, AMD, ES6)
  • Understanding of SEO considerations and conversion/retention pixel based tracking systems
  • Good Unix/Linux, SQL knowledge to be able to work on production issues
    • Ideal Candidates will exhibit:
  • An ability to communicate complex technical issues and solutions to an audience with a wide range of technical ability, through various means
  • A strong analytical/problem solving ability
  • A Solid Software/Technical grounding
  • ITIL qualification (desirable)
  • Experience with Jira
  • High attention to detail and a drive to get to the root cause of issues
  • Experience with Google Analystics
    • If you are interested in this position, please send us your CV to apply. Required skills
  • JavaScript
  • Technical Support
  • Sports Betting
  • JIRA

    • Keyskills :
    JavaScript Technical Suppt Spts Betting JIRA

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